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What should the BA do next?
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected. What should the...
Which tool is used to create reports, incorporate filters and select the Report Type?
Which tool is used to create reports, incorporate filters and select the Report Type?A . Data LoaderB . Report BuilderC . A csv file that will then get imported.D . Report ComposerView AnswerAnswer: B
Which management process should the business analyst suggest to help the teams align on their competing priorities?
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog. Which management process should the business analyst suggest to help the teams align on their competing priorities?A . Integrated Definition for Process Description...
What is the name of this documentation type?
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item. What is the name of...
Which diagram should the BA use in this case?
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map. Which diagram should the BA use in this case?A . SIPOC...
What is used to declaratively move metadata from one environment to another?
What is used to declaratively move metadata from one environment to another?A . Data LoaderB . Change SetsC . Import WizardD . Ant MigrationView AnswerAnswer: B
How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?
Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders...
Passwords CAN be reset using the Salesforce mobile app.
Passwords CAN be reset using the Salesforce mobile app.A . TRUEB . FALSEView AnswerAnswer: B
Which option captures this requirement?
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team....
Which influencing style is the BA using?
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened...
