Certified Advanced Administrator

Which of the following is NOT true about article types in Salesforce Knowledge?A . An organization must have 2 article types to enable Knowledge.B . Article Types are typically short HTML documents.C . Article Types may include attachments.D . Article Types should enable 'actionable' content.View AnswerAnswer: A

Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?A . Use approval process that routes newly created opportunities to management for data quality review.B . Use...

Universal containers would like to ensure that when an opportunity stage is closed lost the reason is captured in a custom reason lost field before the record can be saved. What is the recommended approach to meet this requirement?A . Create a trigger that requires reason lost to be populated...

Which permission do you need to manage entitlements? Choose 2A . Customize Application"B . Customize EntitlementC . Manage ApplicationD . Manage EntitlementsView AnswerAnswer: B

Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administrator troubleshoot this?A . Ensure the user record has an assigned...

Which two results can be expected it an administrator uses Data Loader to transfer ownership of account records? Choose 2 Answers.A . All manual sharing is removed from the records that are transferred.B . All account teams are removed from the records that are transferred.C . All ownership-based sharing rules...

Which three are capabilities of Collaborative Forecasting?A . Rename categoriesB . Forecast using opportunity splitsC . Overlay quotaD . Add categoriesE . Select a default forecast currency settingView AnswerAnswer: A,B,E

Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner’s channel manager must be notified when the...

What privileges can be given to a delegated administrator? Choose three answers.A . Modify the role hierarchy.B . Create and edit users.C . Assign users to specified profiles.D . Modify profile permissions.E . Manage custom objects.View AnswerAnswer: B,C,E

Which Visual Workflows element would you add to a flow to create a new opportunity record?A . Record UpdateB . Record LookupC . Record DeleteD . Record CreateView AnswerAnswer: D