Certified Advanced Administrator

How can an administrator ensure article managers use specified values for custom article fields?A . Create a formula field on the articleB . Require a field on the page layoutC . Use field dependencies on article typesD . Create different article types for different requirementsView AnswerAnswer: C

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Which set of steps should be taken to merge these accounts using the Salesforce merge feature?A . Merge the duplicate contacts and...

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?A . Create a new profile and role for the subset of users with the View All Data permissionB . Create...

A user has a profile with read-only permissions for the case object. How can the user be granted edit permission for cases?A . Create a permission set with edit permissions for the case objectB . Create a sharing rule on the case object with read/write level of accessC . Create...

A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object. What is a recommended solution?A . Change the opportunity’s organization-wide default settings to Public Read/WriteB . Redefine the role hierarchy by enabling “grant access using hierarchies”C...

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be “No” and will change to “Yes” if any related opportunity is successfully closed as won. What can an administrator do to meet this requirement?A . Configure Current...

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet this requirement?A . Create a...