Certified Advanced Administrator

What are two capabilities of Enterprise Territory Management? Choose 2 answers.A . Prioritize territories to indicate highest priority or lowest priorityB . Territory hierarchy replaces the role hierarchy for sharingC . The ability to use filter-based opportunity criteria to expand assignment rulesD . The ability to use 20 territories assignment...

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.A . Approval Processes can be used to escalate cases in the chat window.B . Multiple visitors can chat in one windowC . The Articles tool can be used to search for Knowledge ArticlesD . Chats...

What type of data can be migrated between environments using change sets? Choose 2 answersA . Account team rolesB . Custom fieldsC . Field type changesD . Email templatesView AnswerAnswer: B,D

In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book?A . Enter a Product Code.B . Enter a Product Description.C . Check the Active checkbox.D . Select a Product FamilyView AnswerAnswer: C

The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with that account. The manager wants to use this field as part of an email marketing segmentation strategy. How can this requirement be met?A . Create a custom field on...

Which two should an administrator consider when enabling Territory Management? Choose 2A . Territory hierarchy must match the organization's role hierarchy.B . Sharing for accounts, contacts, opportunities, and cases are impacted.C . It limits the type of forecasting that can be used.D . Users can only be members of one...

What is a capability of Territory management? Choose 2 answersA . The ability to use account criteria to expand a private sharing modelB . Territory hierarchy replaces the role hierarchy for sharingC . Support for complex and frequently changed sales organization structuresD . The ability to use opportunity criteria to...

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.A . Approval Processes can be used to escalate cases in the chat window.B . Multiple visitors can chat in one windowC . The Articles tool can be used to search for Knowledge ArticlesD . Chats...

Which of the following features is NOT unique to Salesforce Knowledge?A . Article TypesB . CategoriesC . Synonym SearchD . Custom Page LayoutsView AnswerAnswer: D

Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories?...