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What should a consultant recommend to address this problem?
The Universal Containers sales team has been sosuccessful in signing new customers that the support team is unable to provide same-day customer assistance. What should a consultant recommend to address this problem?A . Limit Customers to 5 Cases per day.B . Provide a self-help Customer Community.C . Add more support...
Which three statements should be considered?
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge. Which three statements should be considered? Choose 3 answersA . Attachments and .html files in Classic Knowledge are moved to the Files object.B . Visualforce pages refer to Classic article types.C . Each article must be associated...
Which solution should a consultant recommend to prevent this scenario from happening in the future?
A customer-submitted case is routed to a service desk agent at Universal Containers. After the agent responds to the case, the agent realizes the customer is not eligible for support. Which solution should a consultant recommend to prevent this scenario from happening in the future?A . Add the entitlement related...
Which factor should a Consultant consider as part of the migration strategy?
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. Which factor should a Consultant consider as part of the migration strategy?A . Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article...
system?
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. Which two metrics can be used to assess the success of the...
Which solution should a consultant recommend?
Which solution should a consultant recommend?A . Enable the knowledge sidebar related list on the case page layout.B . Create a visual force page called knowledge sidebar on the case page layout.C . Enable the knowledge sidebar setting in the case support settings.D . Implement a salesforce console for service...
What are three considerations when adding a report chart to a Console Component? Choose 3 answers
What are three considerations when adding a report chart to a Console Component? Choose 3 answersA . The report chart is added to the Page Layout.B . The report is shared with a Chatter Group.C . The report is a Summary or Matrix report.D . The report contains a chart.E...
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)A . Replaces the need for an email channelB . Eliminates tracking of customer entitlementsC . Uncovers gaps in the knowledge baseD . Reduces incoming call volumeView AnswerAnswer: C,D
What feature should a consultant recommend to meet this requirement?
Universal Containers wants to letits customers interact real-time with support agents from their computers and mobile devices. What feature should a consultant recommend to meet this requirement?A . Web-to-CaseB . Embedded Chat ServiceC . Customer CommunityD . Case Assignment RulesView AnswerAnswer: B
Which method can be used to route cases from social channels?
Which method can be used to route cases from social channels?A . use Twitter-to-case and add workflow rules to the case object.B . Enable Social Customer Service and add assignment rules to the case object.C . Enable Social Network Profile and add workflow rules to the contact object.D . Enable...
