- All Exams Instant Download
How can this be done?
The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards . How can this be done?A . Log a case to Salesforce SupportB . Search the AppExchange for free adoption report apps.C . Use the Salesforce Auto-Report Builder.D . Build reports and...
What describes the capabilities of Salesforce Knowledge?
What describes the capabilities of Salesforce Knowledge?A . An automated tool that closes Cases based on historical informationB . An automated Al tool that converts Leads to Opportunities given a predefined set of conditionsC . A knowledge base composed of articles that can be written and used by support agentsD...
Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support.
Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this Issue0A . Adjust...
What should an administrator suggest to meet this request?
Salts reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request?A . Define a new Stage picklist value.B . Configure Forecasting support.C . Create a custom field on Opportunity.D . Make the...
How should an administrator configure the sales team's request?
Universal Containers is using lead assignment rules and record types. The sales team has the record type 'Corporate Leads' assigned as their default record type. The sales team has reported that Leads assigned to them are assigned to a different record type. They have requested to have all Leads assigned...
Which action should an administrator take to allow users to save emails to this folder?
Users at Universal Containers need the ability to save email templates in the following folder: Unfiled Public Email Templates'' Currently, users are unable to do so. Which action should an administrator take to allow users to save emails to this folder?A . Navigate to the profile of each user and...
What would cause this?
An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for edtting, the Flow Bunder toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this?A . The flow Is a before...
Which three of the standard objects are available to an administrator considering a support use case?
Ursa Solar Major Is evaluating Salesforce for Its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answersA . ContractB . RequestC . CaseD . AccountE...
What feature should an Administrator recommend?
The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library . What feature should an Administrator recommend?A . Validation ruleB . Email alertC . Approval processD . SubscribeView AnswerAnswer: B
Which two features should be used to fulfill this goal?
Ursa Major Solar’s support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives. Which two features should be used to fulfill this...
