A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?
- A . DataRaptor Extract with Chaining
- B . DataRaptor Turbo Extract
- C . Calculation Procedure and DataRaptor Turbo Extract
- D . Integration Procedure and DataRaptor Turbo Extract
Which OmniScript element can be used to retrieve data from more than one source?
- A . Calculation Action
- B . Integration Procedure Action
- C . DataRaptor Extract Action
- D . Matrix Action
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
- A . DataRaptor Load
- B . DataRaptor Extract
- C . DataRator Turbo Extract
- D . DataRaptor Transform
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns
Which feature should the consultant recommend to improve performance and address users concerns?
- A . Try Catch
- B . Batch jobs
- C . Chaining
- D . Conditions
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A . Add a new Step element with Input elements
- B . Add an LWC component
- C . Add an Input Action to a Step
- D . Add a embedded FlexCard
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact’s email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?
- A . HTTP Action
- B . Integration Procedure Action
- C . DataRaptor Post Action
- D . DataRaptor Extract Action
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
- A . Text Block
- B . HTTP Action
- C . Text Area
- D . Select
- E . Multi-select
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code.
The new team must complete the project following these guidelines:
• Minimize implementation time
• Ensure end-user processes are as simple as possible
• Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team? Choose 2 answers
- A . Replace existing APEX using DataRaptors and HTTP Actions
- B . Create new LWC templates for branding and styling
- C . Implement FlexCards and OmniScripts for the front-end
- D . Use existing APEX classes as data sources
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company’s color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers
- A . Actions
- B . Custom Styles
- C . Menu elements
- D . Datatables
- E . Newport Design System
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF’
- A . OmniStudio Action
- B . Integration Procedure
- C . DataRaptor
- D . Calculation Procedure
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A . Calculation Action
- B . DataRaptor Extract Action
- C . Lookup
- D . Select
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance .
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers
- A . Use flyouts
- B . Use card states
- C . Enable the Responsive property
- D . Customize the styling
Which two functions can be performed by DataRaptors? Choose 2 answers
- A . Transform data
- B . Combine requests into a single response
- C . Read and write data to external systems
- D . Read and write data to Salesforce
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer’s issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer’s asset and the last service date of the asset?
- A . DataRaptor Turbo
- B . DataRaptor Extract
- C . DataRaptor Load
- D . DataRaptor Transform
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A . Streaming API
- B . DataRaptor Extract
- C . REST
- D . Integration Procedure
which two of the following use cases are best solved using Calculation Procedures & Matrices? Choose 2 answers
- A . To apply the correct factor when determining a cost
- B . To return output that is calculated differently based on the date
- C . To determine the list of products to display to a customer
- D . To retrieve text data and convert it to an integer
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements’ Choose 2 answers
- A . OmniStudio Action
- B . Calculation Procedure
- C . Calculation Matrix
- D . DataRaptor Transform
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A . DataRaptor
- B . Apex REST
- C . Integration Procedures
- D . Apex Remote
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue? Choose 2 answers
- A . Use a table or chart to display data
- B . Use a flyout action to display additional information
- C . Use a condition to hide data unless specific criteria are met
- D . Put specific fields in a collapsible block
A business wants to create a reusable OmniScript to capture customer payment information during the order process.
The business decides that the first step of the payment process should include:
• Payment type (credit card or bank account)
• Payment amount
Which two elements should the consultant recommend for this step of the process? Choose 2 answers
- A . Number
- B . Radio
- C . Multi-select
- D . Currency
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
• Low or Medium priority cases should display case data and an Update Account Info action.
• High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?
- A . Create a FlexCard with two card states. Use conditions on the state to filter for priority.
- B . Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
- C . Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
- D . Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users’ concerns?
- A . Try Catch
- B . Batch jobs
- C . Chaining
- D . Conditions
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A . Allows aggregate functions
- B . Allows text concatenation using algebraic operators
- C . Allows multiple versions that will execute based on when the request is made
- D . Allows AI integration to calculate next best offer using policy attributes
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
- A . Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
- B . Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
- C . Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
- D . Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers
- A . Datatable
- B . Flyouts
- C . States
- D . Repeat Block
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers
- A . DataRaptor Turbo Extract
- B . OmniScript
- C . FlexCard
- D . Integration Procedure
- E . DataRaptor Load
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Choose 3 answers
- A . Prefill data for users when possible
- B . Replicate existing processes as-is
- C . Provide keystroke commands for data entry
- D . Divide complex processes into sections
- E . Provide user help text
A company needs to create an OmniScript with three steps.
• Step 1
• Step 2
• Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product’s price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
- A . DataRaptor Post Action between Step 2 and Step 3
- B . Integration Procedure Action between Step 2 and Step 3
- C . DataRaptor Post Action inside Step 2
- D . Integration Procedure Action inside Step 3
A company is designing a new console for contact center agents.
The cards in the console need to display the following:
• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A . Using card session variables and a single FlexCard with multiple flyouts
- B . Using card session variables and multiple FlexCards
- C . Using card filter and a single FlexCard with multiple flyouts
- D . Using card filter and multiple FlexCards
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
• Allow the user to select one or more energy products from a list
• Get current energy usage data from an external system via an API
• Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers
- A . DataRaptor Post Action
- B . Multi-select Input
- C . Post to Object Action
- D . Radio Input
- E . HTTP Action
A business has the following requirements:
• To display cases for an account
• The user should see all of the cases on the canvas
• The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
- A . Active Card State
- B . Blank Card State
- C . Edit Mode State
- D . New Card State
How many levels deep can reusable OmniScripts be nested?
- A . 2
- B . 5
- C . Unlimited
- D . 1
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers
- A . DataRaptor Extract Action
- B . Email Action
- C . DataRaptor Post Action
- D . Messaging Element
- E . Calculation Action
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
- A . Add a menue element and Include all the actions
- B . Create a new contact FlexCard for the new actions
- C . Add a flyout to the existing FlexCard
- D . Use a block element to add these new actions
what can a DataRaptor Extract do?
- A . Create data in multiple related objects
- B . Extract data from a spreadsheet
- C . Retrieve data from multiple related objects
- D . Load data from external sources
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A . Redirect
- B . Event
- C . Navigate
- D . URL
In which two scenarios should a DataRaptor be used? Choose 2 answers
- A . To retrieve an account and Its related contacts
- B . To retrieve today’s financial news
- C . To send an SMS alert to the user when a process completes
- D . To merge the city and state fields into a single field
What is the purpose of Step elements in OmniScript?
- A . Allows the user to input data
- B . Groups elements that extract data
- C . Enables the use of repeatable blocks
- D . Organizes the script into one or more pages
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers
- A . OmniScript
- B . Interaction Launcher
- C . FlexCards
- D . OmniStudio Action
- E . DataRaptor
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A . Integration Procedure
- B . DataRaptor Extract
- C . DataRaptor Turbo Extract
- D . Calculation Procedure