Salesforce B2C Solution Architect Salesforce Certified B2C Solution Architect Online Training
Salesforce B2C Solution Architect Online Training
The questions for B2C Solution Architect were last updated at Dec 17,2024.
- Exam Code: B2C Solution Architect
- Exam Name: Salesforce Certified B2C Solution Architect
- Certification Provider: Salesforce
- Latest update: Dec 17,2024
Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record? Choose 2 answers
- A . Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
- B . Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
- C . User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce
- D . Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
Refer to the exhibit.
A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?
- A . Salesforce Identity
- B . Service Cloud
- C . Experience Cloud
- D . B2C Commerce
Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless.
Given the need for a single login experience, what should the primary system be for all authentication?
- A . Salesforce Identity
- B . B2C Commerce
- C . Service Cloud
- D . Experience Cloud
A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer’s journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer’s journey is updated after the coupon code is used? Choose 2 answers
- A . Create a service definition in B2C Commerce that points to Marketing Cloud’s REST API.
- B . Create a service definition in B2C Commerce that points to Marketing Cloud’s SOAP API.
- C . After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
- D . After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce – Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers
- A . Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
- B . Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
- C . Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
- D . Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
- E . Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant’s current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?
- A . Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
- B . Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.
- C . Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.
- D . Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.
A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout? Choose 2 answers
- A . Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.
- B . Enable customer service agents to update and complete a cart transaction on behalf of the customer.
- C . When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.
- D . Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.
A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.
Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case? Choose 2 answers
- A . Set up the contact object with a specific record type ‘Lead’ that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.
- B . Allow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.
- C . Enable the ‘Prevent Duplicates for Lead Conversion’ setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.
- D . Ensure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records.
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A . SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
- B . Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
- C . Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
- D . Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview? Choose 2 answers
- A . Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
- B . Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
- C . Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
- D . Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
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