Salesforce B2C Solution Architect Salesforce Certified B2C Solution Architect Online Training
Salesforce B2C Solution Architect Online Training
The questions for B2C Solution Architect were last updated at Dec 17,2024.
- Exam Code: B2C Solution Architect
- Exam Name: Salesforce Certified B2C Solution Architect
- Certification Provider: Salesforce
- Latest update: Dec 17,2024
Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
- A . Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
- B . Check the field-level security for nationalParks is set to read only
- C . Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
- D . Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track all email sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID.
What solution should a Solution Architect recommend to achieve this need?
- A . Make an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist. Use an automation in Marketing Cloud nightly to remove any duplicate contacts that may be introduced with Marketing Cloud Connect.
- B . Make an API call from the POS to Service Cloud to retrieve the Service Cloud Contact ID. If the customer does not exist, submit a POST to Service Cloud to create the Contact ID, then send the Contact ID to Marketing Cloud via an API to send the electronic receipt.
- C . Make an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt.
- D . Make an API call from the POS to Marketing Cloud te send the electronic receipt. No call is required to Service Cloud to fetch the Contact IO as this information is already available at the POS.
A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
- A . Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
- B . Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
- C . Implement Aloha template for students to access email with Salesforce Authenticator app.
- D . Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In? Choose 3 answers
- A . Curate tiered experiences in Marketing Cloud
- B . Segment Individuals within CDP C.Q Segment Journeys within CDP
- C . Curate tiered experiences in Loyalty Management
- D . Create Journeys by tiers in Marketing Cloud
Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?
- A . Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
- B . Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
- C . Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
- D . Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner? Choose 2 answers
- A . Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.
- B . Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.
- C . Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.
- D . Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.
Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7
- A . Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
- B . Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
- C . Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
- D . Export the data using Business Manager, and import it into Salesforce using Data Loader.
When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?
- A . Transactional Data Extension
- B . Standard Data Extension
- C . Synchronized Data Extension
- D . Sendable Data Extension
A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty.
On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the component SKUs must be sent to the Order Management System in the resulting commerce order.
Which two solutions would allow the merchant to make this custom product experience available in Service Cloud to support the customer service rep purchasing and feature review” Choose 2 answers
- A . Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud.
- B . Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience.
- C . Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.
- D . Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.
Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers. To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer’s compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC’s needs?
- A . Marketing Cloud and B2C Commerce
- B . Marketing Cloud and Service Cloud
- C . Marketing Cloud and Sales Cloud
- D . Service Cloud and B2C Commerce
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