Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
A . Case Escalation
B . Case State
C . Case Categorization
D . Case Prioritization
Answer: C, D
Explanation:
Reference: https://www.servicenow.com/products/predictive-intelligence.html
Latest CIS-CSM Dumps Valid Version with 59 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund