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Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
A . Case Escalation
B . Case State
C . Case Categorization
D . Case Prioritization
Answer: C, D
Explanation:
Reference: https://www.servicenow.com/products/predictive-intelligence.html
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