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What could be the reason?
A service provider has chosen a shift-left approach to deliver new services to its users. This approach has been challenging for some users. What could be the reason?A . Users do not have sufficient skills to use the new tools.B . No formal records under service provider's control.C . Service...
What of the following is NOT an example of a service value driver?
What of the following is NOT an example of a service value driver?A . Resetting the PIN code for the userB . A new cell phone for the userC . Automatically renewing the contract with the service providerD . Access to the mobile network of a service providerView AnswerAnswer: C...
What would help the service provider to maintain a good relationship during this time of organizational change?
An organization will navigate through a digital transformation. What would help the service provider to maintain a good relationship during this time of organizational change?A . Carry out customer satisfaction surveys regularly and take action on the results.B . Lower the billing margin during the transformation period.C . Increase the...
Why is this a good idea?
A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this. Why is this a good idea?A . The service provider will be able to get optimal value out of the service...
A moment of truth is best described as:
A moment of truth is best described as:A . The moment the agreement is signed as part of the offer phase.B . The renewal of the contract when a deadline has been set.C . A key touchpoint in which the user changes its impression of the service.D . The moment...
