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Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?
Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?A . Providing information about how services that utilize internal and externally provided components, enable value fill customers.B . Defining monitoring and event thresholds for all services delivered by the service providerC . Providing consultancy on how...
Which is a practice success factor of the problem management practice?
Which is a practice success factor of the problem management practice?A . Proactive problem identificationB . Reactive problem identificationC . Problem controlD . Optimizing problem resolution and mitigationView AnswerAnswer: A Explanation: A key success factor for problem management is proactive problem identification, which focuses on finding potential problems before incidents...
Which types of incidents do NOT usually require on individual review upon resolution?
Which types of incidents do NOT usually require on individual review upon resolution?A . Recurring incidentsB . Major IncidentsC . New types of incidentsD . Incidents not resolved in timeView AnswerAnswer: A Explanation: In ITIL 4, incidents are categorized based on their impact and urgency, and the way they are...
How can partners and suppliers support the service desk practice?
How can partners and suppliers support the service desk practice?A . By providing change enablement toolsB . By providing trained resources to work in service desk teamsC . By outsourcing the development of II servicesD . By providing consultancy on how to customize the IT servicesView AnswerAnswer: B Explanation: The...
Which software tools will help to achieve this?
A service provider wants to separate records for problems under investigation and for known errors. Which software tools will help to achieve this?A . Monitoring and event management toolsB . Knowledge management lootsC . Service configuration management toolsD . Workflow management and collaboration toolsView AnswerAnswer: D Explanation: Workflow management and...
Which software tools will help to achieve this?
A service provider wants to separate records for problems under investigation and for known errors. Which software tools will help to achieve this?A . Monitoring and event management toolsB . Knowledge management lootsC . Service configuration management toolsD . Workflow management and collaboration toolsView AnswerAnswer: D Explanation: Workflow management and...
Which of the following describes the purpose of the service desk practice desk practice?
Which of the following describes the purpose of the service desk practice desk practice?A . To ensure that the demand tor incident resolution and service requests is capturedB . To minimize the negative impact of incidents by restoring normal service operation as quickly possibleC . To reduce the likelihood and...
How will monitoring and event management practice benefit from it?
An organization is implement a new service configuration management system. How will monitoring and event management practice benefit from it?A . The system will support collaboration between teamsB . The system will support event correlationC . The system will help to manage tasksD . The system will support practice measurement...
Which software tools will help to achieve this?
A service provider wants to separate records for problems under investigation and for known errors. Which software tools will help to achieve this?A . Monitoring and event management toolsB . Knowledge management lootsC . Service configuration management toolsD . Workflow management and collaboration toolsView AnswerAnswer: D Explanation: Workflow management and...
What can be used to help the service provider assess user experience of a user service?
What can be used to help the service provider assess user experience of a user service?A . An event correlationB . A rule setC . A health modelD . A monitoring action planView AnswerAnswer: C Explanation: A health model in ITIL 4 refers to a comprehensive understanding of how various...
