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Which stakeholders should assess and evaluate value realization?
Which stakeholders should assess and evaluate value realization?A . IgB . 35px;">Both the service consumer and the service provider</li>View AnswerAnswer: B
Which is the MOST APPROPRIATE method?
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?A . kB . ;">Using a push method to check the user's device each time it is connectedView AnswerAnswer: B
Which step should the team complete LAST?
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products. Which step should the team complete LAST?A . 35px;">Define requirements for configuring the productB...
Which activity describes user-centered service design?
Which activity describes user-centered service design?A . 35px;">Balancing user experience with the technical and business requirements</li>B . kView AnswerAnswer: A
Which activity should the service provider include in the plans to offboard the service?
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?A . jB . 35px;">Identifying and making...
Which service provisioning approach should this organization use?
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The...
Create a report showing non-compliant records and take action to correct
Create a report showing non-compliant records and take action to correctA . 1 and 4B . 2 and 3C . 3 and 4D . 1 and 2View AnswerAnswer: C
Which activity will be carried out by the customer?
A service provider is planning to onboard a new desktop service for a new customer. Which activity will be carried out by the customer?A . IB . 35px;">Training users in the correct procedures for accessing support for the desktop service</li>View AnswerAnswer: B
Which service provisioning approach should this organization use?
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The...
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?A . oB . 35px;">Regularly provide updates about service improvements made as a result of user feedback</li>View AnswerAnswer: B
