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Which service provisioning approach should this organization use?
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The...
What should be done FIRST when designing a customer journey?
What should be done FIRST when designing a customer journey?A . 35px;">Defining the desired outcome and the value proposition</li>B . kView AnswerAnswer: A
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?A . 35px;">Onboard and Co-create</li>B . IView AnswerAnswer: A
Which activity would MOST help the organization at this stage?
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?A . kB . Integrating supplier activities into organization's value...
Which statement about service requests is CORRECT?
Which statement about service requests is CORRECT?A . kB . 35px;">Service requests are submitted via agreed channels</li>View AnswerAnswer: B
Which statement about the onboarding of services is CORRECT?
Which statement about the onboarding of services is CORRECT?A . IkB . 35px;">The onboarding should be planned during the design of the service</li>View AnswerAnswer: B
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?A . IB . 35px;">Onboarding</li>View AnswerAnswer: B
Which area do they also need to consider?
An IT service provider is carrying out an internal assessment, to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts. Which area do they also need to consider?A . 35px;">Information and technology</li>B . kView AnswerAnswer: A
Which is a valid description of the priorities when using agile development methods?
Which is a valid description of the priorities when using agile development methods?A . 35px;">Responding to changes over following a planB . kView AnswerAnswer: A
Which stakeholders should assess and evaluate value realization?
Which stakeholders should assess and evaluate value realization?A . IgB . 35px;">Both the service consumer and the service provider</li>View AnswerAnswer: B
