Peoplecert ITIL 4 Specialist Monitor Support Fulfil ITIL 4 Specialist: Monitor, Support, Fulfil Exam Online Training
Peoplecert ITIL 4 Specialist Monitor Support Fulfil Online Training
The questions for ITIL 4 Specialist Monitor Support Fulfil were last updated at Apr 25,2025.
- Exam Code: ITIL 4 Specialist Monitor Support Fulfil
- Exam Name: ITIL 4 Specialist: Monitor, Support, Fulfil Exam
- Certification Provider: Peoplecert
- Latest update: Apr 25,2025
What is the MOST LIKELY reason to involve third parties in the service provider’s problem management practice?
- A . Problems may cause incidents that have an Impact on third parties
- B . Third parties am responsible for problem categorization and Impart analysis
- C . Errors in third-party products may cause problems
- D . Service provider may have insufficient resources
What is the MOST LIKELY reason to involve third parties in the service provider’s problem management practice?
- A . Problems may cause incidents that have an Impact on third parties
- B . Third parties am responsible for problem categorization and Impart analysis
- C . Errors in third-party products may cause problems
- D . Service provider may have insufficient resources
What is the MOST LIKELY reason to involve third parties in the service provider’s problem management practice?
- A . Problems may cause incidents that have an Impact on third parties
- B . Third parties am responsible for problem categorization and Impart analysis
- C . Errors in third-party products may cause problems
- D . Service provider may have insufficient resources
In which step of the ‘incident handling and resolution’ process does the service desk agent confirm that the user query refers to an incident?
- A . Incident classification
- B . Incident detection
- C . Incident registration
- D . Incident diagnosis
Which of the following statements provides the BEST reason for applying a workaround?
- A . It is impossible to find a systemic solution for an incident
- B . The incident requires an immediate coordinated resolution
- C . The incident requires quick restoration of normal operation
- D . There are no automated resolution procedures available
An organization is implementing a new service configuration management system.
How will incident management practice benefit from it?
- A . The system will help to detect incidents
- B . The system will help manage incident records
- C . The system will help to diagnose incidents
- D . The system will help to collect user’s feedback
What is considered an incident?
- A . Inability to assign resources to all tasks in the backlog
- B . Reduction in the quality of a service
- C . Planned interruption to a service
- D . End-users having to use self-help tools