Peoplecert ITIL 4 Specialist Monitor Support Fulfil ITIL 4 Specialist: Monitor, Support, Fulfil Exam Online Training
Peoplecert ITIL 4 Specialist Monitor Support Fulfil Online Training
The questions for ITIL 4 Specialist Monitor Support Fulfil were last updated at Apr 24,2025.
- Exam Code: ITIL 4 Specialist Monitor Support Fulfil
- Exam Name: ITIL 4 Specialist: Monitor, Support, Fulfil Exam
- Certification Provider: Peoplecert
- Latest update: Apr 24,2025
A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?
- A . Monitoring and event management tools
- B . Knowledge management loots
- C . Service configuration management tools
- D . Workflow management and collaboration tools
A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?
- A . Monitoring and event management tools
- B . Knowledge management loots
- C . Service configuration management tools
- D . Workflow management and collaboration tools
A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?
- A . Monitoring and event management tools
- B . Knowledge management loots
- C . Service configuration management tools
- D . Workflow management and collaboration tools
The manager responsible for monitoring and event management
- A . 1 and 2
- B . 2 and 3
- C . 3 and 4
- D . 1 and 4
Which problem management process has inputs from external user and professional communicates?
- A . Problem control
- B . Error control
- C . Proactive problem identification
- D . Reactive problem identification
An organization is not currently doing problem management, and is trying to decide how to get started.
What should be the FIRST step for the organization to take?
- A . Define detailed workflows and activities for the problem management
- B . Define a scope for problem management that includes a wide range of product and services
- C . Look at data on backlogs and links with incidents and changes
- D . Identify some problems in critical services and try to resolve them
Which capability level shows that the problem management practice is defined.
Achieve its purpose, and is integrated with other practices?
- A . Level 2
- B . Level 3
- C . Level 4
- D . Level 5
A service provider has different product focused teams, plus a small problem management team.
What activity is MOST LIKELY to be a responsibility of the problem management team?
- A . Identifying and logging problems
- B . Investigating problems
- C . Coordinating problem solving teams
- D . Reviewing known errors
What is the MOST LIKELY reason to involve third parties in the service provider’s problem management practice?
- A . Problems may cause incidents that have an Impact on third parties
- B . Third parties am responsible for problem categorization and Impart analysis
- C . Errors in third-party products may cause problems
- D . Service provider may have insufficient resources
What is the MOST LIKELY reason to involve third parties in the service provider’s problem management practice?
- A . Problems may cause incidents that have an Impact on third parties
- B . Third parties am responsible for problem categorization and Impart analysis
- C . Errors in third-party products may cause problems
- D . Service provider may have insufficient resources