Peoplecert ITIL 4 Specialist Monitor Support Fulfil ITIL 4 Specialist: Monitor, Support, Fulfil Exam Online Training
Peoplecert ITIL 4 Specialist Monitor Support Fulfil Online Training
The questions for ITIL 4 Specialist Monitor Support Fulfil were last updated at Apr 24,2025.
- Exam Code: ITIL 4 Specialist Monitor Support Fulfil
- Exam Name: ITIL 4 Specialist: Monitor, Support, Fulfil Exam
- Certification Provider: Peoplecert
- Latest update: Apr 24,2025
An organization is implement a new service configuration management system.
How will monitoring and event management practice benefit from it?
- A . The system will support collaboration between teams
- B . The system will support event correlation
- C . The system will help to manage tasks
- D . The system will support practice measurement and reporting
What can be used to help the service provider assess user experience of a user service?
- A . An event correlation
- B . A rule set
- C . A health model
- D . A monitoring action plan
A service provider is experimenting with artificial intelligence (AI) capabilities to improve event correlation and impact assessment. The previous monitoring and event management records provide sufficient technical data to ‘tech’ the AI. However, some human input is required.
What aspect of correlation and impact analysis are MOST LIKELY to need an input from the service provider’s members?
- A . Impact of events on the system performance
- B . Performance and capacity thresholds
- C . Impact of events on the service and business context
- D . Anomalies that arc not apparent to humans
Which capability criterion supports the practice success factor ‘ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?
- A . The responsibility for the approach to monitoring and event management is clearly defined
- B . Events am usually detected immediately after they occur
- C . The monitoring and event management approach Is regularly reviewed and continually improved
- D . The Key users of the monitoring data and their requirements are identified
Why should an organization use workarounds?
- A . To manage Backlog accumulated by choosing temporary solutions
- B . To help identify problems that have been analysed but not resolved
- C . To reduce or eliminate the impact of problems that cannot be resolved
- D . To ensure that problems are investigated
Which is a practice success factor of the problem management practice?
- A . Proactive problem identification
- B . Reactive problem identification
- C . Problem control
- D . Optimizing problem resolution and mitigation
What should a service provider do when human resources to establish problem modes are not available?
- A . Consider using a third-party consulting service to help develop problem models
- B . Postphone problem management activities until the resources are available
- C . Delegate creation or problem models to a problem coordinator
- D . Create a single problem model to be used for managing all problems
A service provider identified several errors in the IT infrastructure which cannot be resolved for various reasons. The Infrastructure management team identified workarounds which reduced the likelihood of incidents caused by those errors to a minimum However, the team is aware of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid.
How should automation of problem management support the team in this situation?
- A . By supporting the problem management metrics
- B . By supporting, separation of problem and known errors
- C . By supporting problem diagnosis with machine learning
- D . By supporting automated periodic control of known errors
A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?
- A . Monitoring and event management tools
- B . Knowledge management loots
- C . Service configuration management tools
- D . Workflow management and collaboration tools
A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?
- A . Monitoring and event management tools
- B . Knowledge management loots
- C . Service configuration management tools
- D . Workflow management and collaboration tools
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