Peoplecert ITIL 4 Specialist Monitor Support Fulfil ITIL 4 Specialist: Monitor, Support, Fulfil Exam Online Training
Peoplecert ITIL 4 Specialist Monitor Support Fulfil Online Training
The questions for ITIL 4 Specialist Monitor Support Fulfil were last updated at Apr 22,2025.
- Exam Code: ITIL 4 Specialist Monitor Support Fulfil
- Exam Name: ITIL 4 Specialist: Monitor, Support, Fulfil Exam
- Certification Provider: Peoplecert
- Latest update: Apr 22,2025
Which role or team usually perform the initial operational actions on service requests?
- A . Service desk
- B . Specialized technician
- C . Problem manager
- D . Change manager
Fulfilment of service requests can be constrained by third parties. Where can users and customers find Information about these constraints?
- A . Service level agreements
- B . Service request catalogue
- C . Service request model
- D . CMDB
What is a benefit of a health model?
- A . It defines how events messages are processed and evaluated
- B . It suggests actions to minimize negative impact of an event
- C . It provides a list of prioritized monitoring objectives
- D . It allows to monitor services from the user experience perspective
Which practice provides ‘service health criteria’ as an input to the ‘monitoring planning’ process?
- A . Service design
- B . Availability management
- C . Capacity and performance management
- D . Service catalogue management
Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?
- A . Providing information about how services that utilize internal and externally provided components, enable value fill customers.
- B . Defining monitoring and event thresholds for all services delivered by the service provider
- C . Providing consultancy on how to design and develop new IT services
- D . Providing application programme interface (APIs) that integrate with the service provider’s monitoring and event management systems
A value stream mapping exercise has noted that the service provider monitors all components that are visible to the service consumers.
Why will this NOT be sufficient ‘monitoring and event management’ capability?
- A . Because the wrong stakeholders may have been consulted
- B . Because most technology components include monitoring and event management capabilities by default
- C . Because other components may be essential for the service to be available
- D . Because it is important monitor development and teat environments
Which of the following is the BEST description for events?
- A . Configuration item’s change o! state that can be observed
- B . Configuration item’s change of state that has significance for the management of a service
- C . Configuration item’s change of state that might lead to financial losses
- D . Configuration item’s change of state regardless of its impact
What is a CORRECT statement about the handling of events?
- A . A single set or control actions should be established for all event classes
- B . A set of control actions should define immediate response to informational events
- C . incidents should be registered in response to instructional events
- D . Events require a response that la tailored to the event type
Which specific skill is required by a service desk manager when performance the activity ‘defining the objectives of monitoring?
- A . Knowledge of the event logging procedures
- B . Understanding service value for stakeholders
- C . Expertise in monitoring tools
- D . Expertise in automation
During self-assessment of the ‘monitoring and event management’ practice capability, what should be considered as evidence of the capability level3?
- A . Integration of monitoring and event management into service value streams
- B . Agreed processes, roles and responsibilities
- C . Regularly conducted practice reviews
- D . Regular reporting on the practice performance
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