Peoplecert ITIL 4 Specialist Monitor Support Fulfil ITIL 4 Specialist: Monitor, Support, Fulfil Exam Online Training
Peoplecert ITIL 4 Specialist Monitor Support Fulfil Online Training
The questions for ITIL 4 Specialist Monitor Support Fulfil were last updated at Apr 16,2025.
- Exam Code: ITIL 4 Specialist Monitor Support Fulfil
- Exam Name: ITIL 4 Specialist: Monitor, Support, Fulfil Exam
- Certification Provider: Peoplecert
- Latest update: Apr 16,2025
Which consumer role is the primary focus of the service request management practice?
- A . Customer
- B . User
- C . Sponsor
- D . Asset manager
A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is DM MOST important to support this objective?
- A . Available and convenient self service
- B . Affordable and flexible super-user role
- C . Work hours planning and reporting
- D . Support of end to end value streams
A service provider receives negative feedback from users about fulfillment of some types of service requests. If a service request requires implementation of a change. It is often fulfilled with significant delays.
What is the BEST way to improve this situation?
- A . Review me fulfilment procedures to remove the need for change implementation
- B . Review the service value stream to ensure effective integration of all Involved
- C . Automate the fulfillment procedures
- D . Outsource the fulfilment procedures
What is a key input to the service request fulfillment control process?
- A . Service request Queries
- B . Fulfilled service requests
- C . Policies regulatory requirements
- D . User survey insults
The appropriate service request model is chosen as pad or which activity of the ‘service request fulfillment control process?
- A . Service request model initiation and control
- B . Request categorization
- C . Ad hoc fulfilment control
- D . Fulfil merit review
Which activity of the ‘service desk optimization’ process ensures that change request are raised where necessary?
- A . Service desk improvement communication
- B . service desk review
- C . Triage the user query and initiate the appropriate activities
- D . Service desk improvement Initiation
If an organization’s service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?
- A . Level 1
- B . Level 2
- C . Level 3
- D . Level 4
Which of the following BEST describes a service request?
- A . A set of details about service requests which is made available to users
- B . A standardized approach to the fulfilment of a service request type
- C . A request from a user to initiate an agreed service action
- D . A required functional component of the service request management practice
Which activity is part of the ‘service request review and optimization’ process?
- A . Selecting the appropriate service request model
- B . Registering suggested Improvements to service request models
- C . Enacting the procedures to fulfill the request
- D . Deciding on whether to fulfil exceptions lo standard service requests
A service owner needs to have a good knowledge of available tools and methods.
Which service request management activity is this knowledge particularly useful for?
- A . Request categorization
- B . Ad hoc fulfilment control
- C . Service request modal update communication
- D . Service request model improvement initiation
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