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Offline support requires which two configurations? (Choose two.)
Offline support requires which two configurations? (Choose two.)A . Access groups set up to allow offline access to users.B . Appropriate case types configured for offline processing.C . An authorization activity to manage offline permissions.D . A set of privileges to run sections in an offline environment.View AnswerAnswer: A,B Explanation:...
Which configuration supports this requirement?
You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement?A . On each operator's record, associate the operator with both units.B . On each operator's record, associate the operator with the same work group.C . On the work...
Which ruleset version is chosen by rule resolution when .Country = Japan?
An application contains five instances of the same rule. The only differences between the instances are the circumstance settings and ruleset version. All the rulesets are in the same ruleset list. Which ruleset version is chosen by rule resolution when .Country = Japan?A . MyCoSelfService:01-01-02B . MyCoSelfService:01-01-03C . MyCoSelfService:01-01-04D ....
Which two steps do you perform to implement this requirement?
A requirement states that when a case is assigned to a user for review, its work status is set to Open-Review. Which two steps do you perform to implement this requirement? (Choose two.)A . Add Open-Review as an allowed status on the case type record.B . Configure a data transform...
What two approaches do you take to diagnose the cause?
A duplicate case search contains two weighted conditions in which a property value in the current case is compared to the same property value in the existing case. After processing multiple cases that have two matching data values, duplicate case search does not identify any duplicates. What two approaches do...
What type of fault condition do you configure to return an appropriate response?
A service receives a request to assign an office to a new employee. The service rejects the username and/or password provided What type of fault condition do you configure to return an appropriate response?A . Security errorB . Queue whenC . Service errorD . Mapping errorView AnswerAnswer: A
How do you configure the case stage to satisfy this requirement?
A requirement states that the Users role cannot open a purchase request during the Audit stage of the case life cycle. How do you configure the case stage to satisfy this requirement?A . Apply an Access When record.B . Apply a When record.C . Apply a Privilege record.D . Apply...
Which two options allow you to reduce the number of potential duplicate cases?
Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose two.)A . Decrease the weights of the weighted conditions.B . Increase the weights of the weighted conditions.C . Increase...
How do you satisfy this request?
A client requests that you add a footer to the Case Manager portal . How do you satisfy this request?A . Update the portal format in the skin applied to the portal.B . Update the portal type on the portal record.C . Change the section layout on the harness referenced...
How do you implement a solution?
A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action. How do you implement a solution?A . Do nothing. The pre-processing data transform is...
