PEGAPCSA85V1

The customer then approves the corrected address . How do you configure this requirement?A . Add a button to each assignment to present the customer with a form to submit a new address.B . Add an alternate stage to the case life cycle to change the address.C . Add a...

Which business need do you address through delegation?A . A service representative must attach the appropriate form when emailing a customer.B . A risk officer wants to adjust the income threshold for automobile loans.C . A care supervisor wants to authorize a second opinion for an insurance claim.D . A...

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?A . Urgency value remains at 100, but other service level processing continues.B . Urgency value continues to increment as configured.C . Service level...

An organization has two lines of business: selling books for children and reselling college textbooks. The division selling books for children can use the same basic user interface (Ul) as the division reselling textbooks with the exception of the payment methods. How do you apply the Situational Layer CakeTM in...

A process routes loan requests to a specific loan officer based on the type of loan. * If the loan is a mortgage, it is routed to Adam Ross. * If the loan is for an automobile, it is routed to Julia Samuels. * If the loan is an equity...

Your online shopping application servers international customers. You need to define a data page that holds currency rates. All users accessing the application need to use the information. The Scope of this Page should be set to_______________.A . ApplicationB . RequestorC . ThreadD . NodeView AnswerAnswer: D

What are the minimum components of a user interface (Ul) action set?A . Two actions and one eventB . One action, one event, and one conditionC . One action and one eventD . One action and one conditionView AnswerAnswer: D

A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title . How do you configure the form?A . Add a drop-down control arid source the data from the property value used...

Which two configurations do you use to validate the minimum age of a new potential customer in the Collect Account lnformation assignment step? (Choose Two)A . Create and Edit Validate rule to check the customer age.B . Reference the Edit Validate rule on the CollectAccountlnformation flow action.C . Reference the...

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office . How do you configure the list report in order to create the pie chart?A . Summarize the manager...