PEGACPCSD24V1

How can Messaging AI be configured to improve customer service in Pega?A . By setting up manual response rulesB . By defining custom AI modelsC . By disabling automated workflowsD . By integrating with social mediaView AnswerAnswer: B

How does the Common Data Model support data integration across different Pega applications?A . By ensuring all data is stored locallyB . By providing a standardized data structureC . By automating API creationD . By enabling real-time data encryptionView AnswerAnswer: B

Operational efficiency in a contact center can be improved by focusing on which of the following?A . Increasing the number of agentsB . Optimizing call routing and handling timesC . Limiting the number of customer interactionsD . Reducing the number of communication channelsView AnswerAnswer: B

What is the primary advantage of using Pega’s Modular Enterprise Reuse in a rapidly changing business environment?A . It simplifies the user interfaceB . It allows for quick adaptation to new business requirementsC . It eliminates the need for code reviewsD . It focuses on manual coding practicesView AnswerAnswer: B

Which of the following is a common challenge when creating insights in Pega, and how can it be addressed?A . Data overload; addressed by limiting the number of data points displayedB . Data inaccuracy; addressed by manual data entryC . Limited user access; addressed by removing data security controlsD ....

What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)A . Consistent customer interactionsB . Increased call handling timeC . Enhanced compliance with company policiesD . Reduced need for trainingView AnswerAnswer: AC

Which strategy should be used to ensure that composite interfaces in Pega are both user-friendly and efficient?A . Minimizing the use of interactive elements to reduce complexityB . Incorporating intuitive and easily accessible navigationC . Designing each composite to function independently of othersD . Prioritizing aesthetic design over functionalityView AnswerAnswer:...

Which practices are crucial for configuring coexistence in Pega applications? (Choose Three)A . Ensuring real-time data synchronizationB . Implementing manual data entryC . Integrating with legacy systemsD . Defining user roles and permissionsE . Using data encryption protocolsView AnswerAnswer: ACD

In Pega Customer Service, what is the benefit of using dynamic fields during case creation?A . It reduces the need for case templatesB . It allows for real-time data updatesC . It minimizes user input errors by guiding data entryD . It eliminates the need for data validationView AnswerAnswer: C

What are the primary benefits of Pega Digital Messaging for customer service? (Choose Two)A . Reduced need for manual data entryB . Improved cross-channel communicationC . Enhanced graphic design capabilitiesD . Streamlined customer interactionsView AnswerAnswer: BD