Pegasystems PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Online Training
Pegasystems PEGACPCSD24V1 Online Training
The questions for PEGACPCSD24V1 were last updated at Apr 24,2025.
- Exam Code: PEGACPCSD24V1
- Exam Name: Certified Pega Customer Service Developer 24
- Certification Provider: Pegasystems
- Latest update: Apr 24,2025
What is the primary advantage of using Pega’s Modular Enterprise Reuse in a rapidly changing business environment?
- A . It simplifies the user interface
- B . It allows for quick adaptation to new business requirements
- C . It eliminates the need for code reviews
- D . It focuses on manual coding practices
What is a critical factor in configuring customer verification processes to ensure both security and user satisfaction?
- A . Implementing a single, universal verification method
- B . Balancing the number of verification steps with the user’s ease of access
- C . Prioritizing security over customer convenience
- D . Using complex and lengthy verification processes
When designing composite tabs in Pega, what is a key consideration to enhance user interaction?
- A . Loading all tab content at once to improve performance
- B . Using a different navigation style for each tab
- C . Ensuring that each tab loads content dynamically as needed
- D . Displaying all tabs on a single scrollable page
What is an essential best practice when configuring suggestions for agents in a Pega Customer Service application?
- A . Hardcoding all suggestions to ensure consistency
- B . Regularly updating suggestions based on recent customer interactions
- C . Limiting suggestions to only high-level management directives
- D . Using static data from the initial system setup
Which methods are commonly used in UX research? (Select three)
- A . Surveys
- B . A/B testing
- C . Focus groups
- D . Cold calling
- E . Usability testing
How does Pega’s Center-out architecture enhance scalability in enterprise applications?
- A . By focusing on the user interface
- B . By centralizing business logic and processes
- C . By minimizing the use of reusable components
- D . By restricting the application to a single platform
What is the primary reason for adopting Pega’s Center-out architecture in enterprise applications?
- A . To prioritize frontend development
- B . To ensure business logic and processes are central to the design
- C . To reduce the number of external integrations
- D . To enhance the visual appeal of the application
What are the primary value drivers for a contact center? (Choose Three)
- A . Customer satisfaction
- B . Average call duration
- C . First call resolution
- D . Operational efficiency
- E . Number of new products developed
Which strategies are effective for enhancing the overall user experience? (Choose Two)
- A . Regularly testing and updating the interface based on user feedback
- B . Using jargon-heavy language to appear professional
- C . Maintaining consistent and intuitive design elements
- D . Limiting accessibility features to reduce complexity
What is an important consideration when creating composite tabs in a user interface?
- A . Making each tab a separate page load
- B . Ensuring seamless interaction between tabs
- C . Using different themes for each tab
- D . Avoiding the use of icons in tabs
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