Pegasystems PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Online Training
Pegasystems PEGACPCSD24V1 Online Training
The questions for PEGACPCSD24V1 were last updated at Apr 22,2025.
- Exam Code: PEGACPCSD24V1
- Exam Name: Certified Pega Customer Service Developer 24
- Certification Provider: Pegasystems
- Latest update: Apr 22,2025
What is an advanced technique for enhancing user experience in Pega applications?
- A . Using static HTML without any interactivity
- B . Implementing personalized user journeys using data analytics
- C . Disabling keyboard shortcuts
- D . Removing responsive design features
Which practices are recommended for optimizing user flow in Constellation UX? (Choose Two)
- A . Reducing the number of steps to complete a task
- B . Implementing flashy animations for all actions
- C . Providing clear and intuitive navigation
- D . Using multiple font styles and sizes
What is a recommended approach to organizing data on a Pega dashboard?
- A . Group data by importance
- B . Display all available data
- C . Use a single chart for all data points
- D . Avoid using visual aids
Which strategy should be used to ensure that composite interfaces in Pega are both user-friendly and efficient?
- A . Minimizing the use of interactive elements to reduce complexity
- B . Incorporating intuitive and easily accessible navigation
- C . Designing each composite to function independently of others
- D . Prioritizing aesthetic design over functionality
What is a critical first step when initiating a service request in Pega’s case management system?
- A . Assigning the case to an available agent
- B . Validating customer data
- C . Selecting the appropriate service request template
- D . Setting the request priority
What are the primary benefits of Pega Digital Messaging for customer service? (Choose Two)
- A . Reduced need for manual data entry
- B . Improved cross-channel communication
- C . Enhanced graphic design capabilities
- D . Streamlined customer interactions
Which two configuration settings are critical for managing the lifecycle of a service request in Pega? (Choose Two)
- A . Case locking mechanism
- B . User login credentials
- C . Case dependency management
- D . Email template customization
Which configuration ensures that external storage is effectively integrated with Pega’s application data model?
- A . Choosing a high-capacity hard drive
- B . Defining API integration points
- C . Configuring encryption protocols
- D . Integrating with the application’s data model
How can Messaging AI be configured to improve customer service in Pega?
- A . By setting up manual response rules
- B . By defining custom AI models
- C . By disabling automated workflows
- D . By integrating with social media
Which of the following is essential when setting up an escalation policy for web messaging in Pega?
- A . Defining the maximum wait time for customer responses
- B . Setting up custom themes for chat windows
- C . Enabling message archiving for compliance
- D . Integrating third-party chatbots
Latest PEGACPCSD24V1 Dumps Valid Version with 150 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund
