Pegasystems PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Online Training
Pegasystems PEGACPCSD24V1 Online Training
The questions for PEGACPCSD24V1 were last updated at Apr 11,2025.
- Exam Code: PEGACPCSD24V1
- Exam Name: Certified Pega Customer Service Developer 24
- Certification Provider: Pegasystems
- Latest update: Apr 11,2025
Operational efficiency in a contact center can be improved by focusing on which of the following?
- A . Increasing the number of agents
- B . Optimizing call routing and handling times
- C . Limiting the number of customer interactions
- D . Reducing the number of communication channels
What is a fundamental best practice for designing composite interfaces?
- A . Using multiple data sources without integration
- B . Ensuring components are loosely coupled and reusable
- C . Hardcoding component relationships
- D . Ignoring user feedback during development
Which benefit is a primary advantage of using Pega Digital Messaging for customer interactions?
- A . Increased manual intervention
- B . Streamlined communication across multiple channels
- C . Reduced need for automated responses
- D . Limited customer reach
In Pega Customer Service, what is the benefit of using dynamic fields during case creation?
- A . It reduces the need for case templates
- B . It allows for real-time data updates
- C . It minimizes user input errors by guiding data entry
- D . It eliminates the need for data validation
Which Pega feature facilitates data integration by defining a common structure for data exchange?
- A . Data Pages
- B . Data Transforms
- C . Integration Designer
- D . Connectors
Which feature in Pega allows customer service representatives to dynamically adjust their conversation based on customer input?
- A . Static script options
- B . Predefined conversation flows
- C . Dynamic script generation
- D . Standardized response templates
What is the role of transaction management in ensuring data consistency during Pega data integration?
- A . To manage user permissions
- B . To ensure all data operations either fully succeed or fully fail
- C . To automate data encryption
- D . To define network protocols
Which method is best suited for configuring relationships between entities in Pega’s Data Model?
- A . Using encrypted keys
- B . Defining primary and foreign keys
- C . Implementing manual data entry
- D . Creating user-defined scripts
What is the primary purpose of associating a service request with a specific customer account in Pega?
- A . To streamline the billing process
- B . To ensure accurate reporting and analytics
- C . To facilitate personalized customer service
- D . To assign the case to a specialized agent
Which of the following is a common challenge when creating insights in Pega, and how can it be addressed?
- A . Data overload; addressed by limiting the number of data points displayed
- B . Data inaccuracy; addressed by manual data entry
- C . Limited user access; addressed by removing data security controls
- D . Visualization complexity; addressed by using only text-based data
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