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Below are four of the seven principles on which ISO 9000 series are based. Match a potential benefit to each of the quality management principles (QMP)
DRAG DROP Below are four of the seven principles on which ISO 9000 series are based. Match a potential benefit to each of the quality management principles (QMP). To complete the table click on the blank section you want to complete so it is highlighted in red and then click...
You: "How do you tell when the billet is ready for the rolling stage?
You are an auditor from a construction organisation who is conducting a second party audit to ISO 9001 at a steel rolling mill producing structural steelwork. When auditing the rolling process, you find that the operator who is unloading the furnace does not use the adjacent infrared pyrometer to measure...
Which two of the following should be included in an audit plan?
Which two of the following should be included in an audit plan?A . List of findings from the last auditB . Name of the auditee general managerC . Signature of Certification Body Technical ReviewerD . Sequence and timings of audit activitiesE . Date of next auditF . Name of auditees...
Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality Manager tells you that these are the oldest shops in the company. The cleaning equipment needs replacing but the company cannot afford it at the moment. You learn that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials
DRAG DROP Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage...
In the context of a third-party audit, select the issue which is not expected to be included in the audit plan.
In the context of a third-party audit, select the issue which is not expected to be included in the audit plan.A . Number of sites to be auditedB . Risk to achieving audit objectivesC . Expectations of the organisation's managementD . Scope of the auditView AnswerAnswer: C Explanation: According to...
Which two of the following auditors would not participate in a first-party audit?
Which two of the following auditors would not participate in a first-party audit? A. An auditor employed by an external consultancy organisation B. An auditor from an interested party C. An auditor trained in-house D. An auditor trained in the IRCA scheme E. An auditor certified by IRCA F. An...
Noitol is an organisation specialising in the design and production of e-learning training materials for the insurance market. During an ISO 9001 audit of the development department, the auditor asks the Head of Development about the process used for validation of the final course design. She states that they usually ask customers to validate the product with volunteers. She says that the feedback received often leads to key improvements.
Noitol is an organisation specialising in the design and production of e-learning training materials for the insurance market. During an ISO 9001 audit of the development department, the auditor asks the Head of Development about the process used for validation of the final course design. She states that they usually...
The following list gives examples of records that may be evidence of how an organisation has fulfilled the requirements of clause 8.4 of ISO 9001. Match the records to the appropriate requirement of clause 8.4
DRAG DROP The following list gives examples of records that may be evidence of how an organisation has fulfilled the requirements of clause 8.4 of ISO 9001. Match the records to the appropriate requirement of clause 8.4. To complete the table click on the blank section you want to complete...
You will lead a third-party audit next Monday on ABC, an organisation that provides services for cleaning windows from the outside of tall buildings. They work on demand, and usually have 4-5 orders per week. All documented information on these activities is kept at the central office.
You will lead a third-party audit next Monday on ABC, an organisation that provides services for cleaning windows from the outside of tall buildings. They work on demand, and usually have 4-5 orders per week. All documented information on these activities is kept at the central office. On Friday evening,...
Which of the following could be the two most relevant objectives of this audit?
You have been nominated audit team leader of a third-party audit. Which of the following could be the two most relevant objectives of this audit?A . Evaluate the satisfaction interested partiesB . Evaluate the effectiveness of the management systemC . Identify the need of resourcesD . Evaluate the capability of...
