PECB ISO-IEC 20000 Foundation ISO/IEC 20000 Foundation Exam Online Training
PECB ISO-IEC 20000 Foundation Online Training
The questions for ISO-IEC 20000 Foundation were last updated at Feb 20,2025.
- Exam Code: ISO-IEC 20000 Foundation
- Exam Name: ISO/IEC 20000 Foundation Exam
- Certification Provider: PECB
- Latest update: Feb 20,2025
What is the relationship between ITIL® and ISO/IEC 20000?
- A . They are aligned
- B . Both use the same Plan-Do-Check-Act methodology
- C . ISO/IEC 20000 is based on ITIL
- D . They have similar management systems
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?
- A . Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
- B . Organizations can only be certified to one of them at a time
- C . Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
- D . The management systems of all three may be integrated
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?
- A . One
- B . Two
- C . Three
- D . Five
Which is a requirement of incident management for a Major Incident?
- A . Responsibility shall be assigned for managing a major incident
- B . Opportunities for improvement shall be identified before the incident is resolved
- C . The root cause of a major incident shall be recorded at the time the incident record is created
- D . The customer shall be responsible for the definition of a Major Incident
What is the purpose of information security controls?
- A . To enforce the information security policy
- B . To monitor information security incidents
- C . To control access to the services
- D . To address identified information security risks
Why would organization adopt ISO/TEC 20000?
- A . To certify their products
- B . To certify their services
- C . To review the Service Management System (SMS)
- D . To confirm that all ITIL guidelines have been implemented
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
- A . To ensure that supplier processes and procedures are defined
- B . To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
- C . To ensure that subcontracted suppliers meet contractual requirements in all circumstances
- D . To ensure that a process exists for the procurement of suppliers
How can an organization determine the effectiveness of the service level management process?
- A . By monitoring service level targets
- B . By defining service levels
- C . By checking contracts with suppliers
- D . By reporting on all incidents
Which would NOT be included in a service management plan?
- A . Service desk contact details and hours of service
- B . Technology used to support the service management system
- C . Resources required to operate the service management system
- D . List of services
ISO/IEC 20000-1 can be applicable to a service provider:
- A . Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
- B . Only if its suppliers haven’t demonstrated conformity to ISO/IEC 20000 requirements
- C . Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
- D . Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
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