Operational efficiency in a contact center can be improved by focusing on which of the following?
A . Increasing the number of agents
B . Optimizing call routing and handling times
C . Limiting the number of customer interactions
D . Reducing the number of communication channels
Answer: B
Latest PEGACPCSD24V1 Dumps Valid Version with 150 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund