On the basis of the data presented above, how should ABC respond to Customer X?

The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components; from ABC.

Customer X threatens to ehange suppliers unless ABC fixes the process that is creating defect type E.

On the basis of the data presented above, how should ABC respond to Customer X?
A . Explain that the problem causing defect type li is in Customer X’s system
B . Share the ABC" defect data and offer to work with Customer X to solve the problem
C . Explain that a cross-functional team has already made improvements and Customer X will soon see a decrease in type E defects
D . Advise Customer X that the process causing the problem will be redesigned to eliminate type F defects

Answer: C