On a service level, the passed deadline interval is measured from Available Choices (select all choices that are correct)

On a service level, the passed deadline interval is measured from Available Choices (select all choices that are correct)
A . the end of the goal interval
B. the end of the deadline interval
C. when a user begins the assignment
D. when the assignment is ready for a user

View Answer

Answer: A

Explanation:

On a service level, the passed deadline interval is measured from the end of the goal interval. The goal interval defines when to take action because a step or case is taking too long to complete. The passed deadline interval defines when to take further action because a step or case is past the deadline.

Reference: https://academy.pega.com/topic/passed-deadline-interval/v1