The annual report of a car rental company shows that there is an increasing demand for luxury cars.
Which BMM element must be used to describe that statement?
- A . Tactic
- B . Assessment
- C . Influencer
- D . Opportunity
The Pizza Company Project Manager, responsible for the construction and set-up of a new outlet in the Montreal area, just reviewed and analyzed in detail the status and variances of the actual progress of this project from its project plan.
In which ‘Process Stage’ is the project in, at this point of time?
- A . Planning
- B . Controlling
- C . Executing
- D . Closing
Which level of process modeling is used to provide requirements for an IT implementation of a business process?
- A . Descriptive modeling
- B . Software modeling
- C . Executable modeling
- D . Analytical modeling
Within Quality Planning, what is Design of Experiments?
- A . A description of how a project management team implements quality policies.
- B . A statistical method to help identify factors influencing variables of a product/service under development.
- C . An operational definition of what something is and how it is measured.
- D . A review to determine whether project activities comply with organizational and project policies, processes and procedures.
The manager of "Delivery Management" has some concerns with its actual "Pizza delivery process". He just performed a Process Discovery initiative.
What is a recognized output of such initiative?
- A . detailed design of the actual (as-is) process
- B . raw material to define this as-is process
- C . design of the to-be process
- D . plan to transform the as-is process to a to-be process
The Value Reference Model is composed of three key elements.
What are they?
- A . Strategy, KPI, and Action Plan
- B . Suppliers, processes, and Customers
- C . Inputs/Outputs, Metrics, and Best practices
- D . Mission, Strategy, and Plan
What is considered a support functions?
- A . Accounting
- B . Operations
- C . Facility Management
- D . Marketing & Sales
Pizza Co. just assigned its VP Operation as the "owner" of the "Pizza Delivery process".
Which of the following statements should be part of the assigned responsibilities?
- A . Discovery & modeling of the process.
- B . Analysis of process potential problems/failures.
- C . Performance of the process.
- D . Deployment of corrective actions.
Which process diagram fragment depicts correctly that a reminder is sent if Task A is not completed within 1 hour, without aborting the Task?
A)
B)
C)
D)
- A . Option A
- B . Option B
- C . Option C
- D . Option D
The creation of the sub-Goal "to deliver pizza in less than 30 minutes", and the sub-Goal "to produce tasty pizzas" are part of the overall Goal "to keep customers satisfied”.
This is an example of which BMM concept?
- A . Metrics
- B . Assessment
- C . Decomposition
- D . Separation of concerns
Which diagram describes the following scenario: "Answer OCEB ― BPM Fundamental test questions for a maximum duration of 4 hours allowed."
A)
B)
C)
- A . Option A
- B . Option B
- C . Option C
Which element represents a BPMN message flow?
- A . Option B
- B . Option D
- C . Option A
- D . Option C
Which statement is correct?
- A . BPMN is a notation for business people only.
- B . BPMN is a shortcut for Business Process Model and Notation.
- C . BPMN is a notation for IT people only.
- D . BPMN is a shortcut for Business Process Modeling Notation.
Which types of connecting object can connect elements of two different lanes in the same pool?
- A . Association
- B . Sequence flow
- C . Group
- D . Message flow
A new job opening is posted. Following reception of candidates applications, these candidates are interviewed by the department manager. When these interviews are completed, a candidate is selected.
Which diagram illustrates this scenario?
A)
B)
C)
D)
- A . Option A
- B . Option B
- C . Option C
- D . Option D
What is the behavior of this process?
- A . A Signal coming from another Process will abort both Sub-processes. The one above first, and the one below after.
- B . A Signal coming from another Process is used to trigger both Task C and Task D.
- C . A Signal is sent from one Sub-process to synchronize with the other Sub-process.
- D . A Signal is sent from one Sub-process to abort its flow and instantiate an exception flow in the other Sub-process.
Which process does NOT contain a multi instance element?
- A . Option C
- B . Option B
- C . Option A
- D . Option D
What is the fundamental objective of Six Sigma?
- A . Implementing a measurement-based strategy focusing on process improvement and variation reduction
- B . Eliminating waste
- C . Providing a more comprehensive view of a business
- D . Organizing a workplace, especially a shared workplace
Which graphical element represents a BPMN Signal Catching Intermediate Event?
A)
B)
C)
D)
E)
- A . Option A
- B . Option B
- C . Option C
- D . Option D
- E . Option E
Safe Harbor could be define as what?
- A . A United States federal law
- B . A shortcut to determine if we are in compliance with a law
- C . A best practice for information technology (IT)
- D . An internal control in a process
What is a typical area of application for a BPA?
- A . To establish a new business
- B . To detect process bottlenecks
- C . To define process roles
- D . To analyze the market
A home security company creates a partnership with a package delivery company. When a driver delivers a package at home, the driver will report on the security status of that home.
This partnership is modeled as which BMM concept?
- A . A goal
- B . A tactic
- C . A strategy
- D . A business rule
What does quality mean?
- A . Processes that perform without any errors
- B . Processes that satisfy the needs of the customers
- C . Processes that are optimized and predictable
- D . Processes that amplify the goals of the company
Which aspect best fits the systems thinking discipline?
- A . Product development and operation
- B . Abstraction and complexity
- C . Communication and presentation
- D . Simulation and optimization
Within the enterprise, the Human Resources department plays a leading role to provide appropriate staffing.
What can be an important effect of inappropriate staffing?
- A . Misunderstanding of the vision and mission of the organization.
- B . Regular breakdowns in process flows, frequent turnover and absenteeism.
- C . Missed business objectives.
- D . Decline in customer satisfaction.
At least 3 elements can be distinguished to express the-aims of an organization.
What are they?
- A . End, Means, and Assessment
- B . Plan, Execute, and Control
- C . Mission, Vision, and Goals
- D . Vision, Goals, and Objectives
What is a generic term for work that a company performs?
- A . Event
- B . Gateway
- C . Activity
- D . Group
What statement is correct?
- A . The BPMN specification includes the specification of BPEL4WS.
- B . BPEL4WS is a machine executable process language.
- C . BPMN is a notation only for business people.
- D . BPMN 1.1 is a shortcut for Business Process Model and Notation.
The APQC’s Process Classification Framework is organized into 12 distinct categories, composed of 2 major groups.
What are these groups?
- A . Strategic and operational processes
- B . Operating processes and Management & Support processes
- C . Internal Business processes and Customer processes
- D . Human Capital and Information Technology processes
The Project Manager responsible for the “Pizza outlet remodeling project -Chicoutimi" is finalizing the breakdown of all the work required to complete the project successfully.
In which Knowledge Area is the type of activity included?
- A . Integration management
- B . Scope management
- C . Communication management
- D . Risk management
Six Sigma uses a methodology to improve any existing business process.
This methodology refers to which steps?
- A . Plan, Do. Check, and Act
- B . Plan, Organize, Direct, and Control
- C . Define, Measure, Analyze, Improve, and Control
- D . Design. Model. Analyze, Execute, Monitor, and Optimize
Among powerful tools and concepts available to help Business Executives structure and analyze strategic planning inputs, is the"5 Forces Analysis framework", developed by Michael Porter.
What are these five forces?
- A . Organization actual state – organization strategic plan – organization operational plan – organization governance plan – organization audit results.
- B . Value creation – resources allocation – performance measurement quality management – satisfaction management.
- C . Threat of new entrants – bargaining power of customers – bargaining power of suppliers – threat of substitute products – competitive rivalry.
- D . Regulators – suppliers – stakeholders -clients – stockholders.
Which element represents a sequence flow in BPMN?
- A . Option B
- B . Option C
- C . Option D
- D . Option A
Which Canadian legislation is equivalent to Sarbanes-Oxley?
- A . COSO
- B . BASEL II
- C . IFRS
- D . Bill 198
What is addressed by ISO 9004?
- A . Quality concepts
- B . Requirements for a quality management system
- C . Guidelines to improve a quality management system
- D . Quality maturity model for processes
What is a key objective of ‘Process Discovery’?
- A . Transforming an existing process into an executable format
- B . Making explicit the current business process performed
- C . Identifying ‘Business Stakeholders’ and ‘Subject Matter Experts’
- D . Optimizing a business process through simulation alternatives
A car rental company plans to double the number of customers within the next 5 years.
Which BMM element must be used to describe that statement?
- A . Goal
- B . Vision
- C . Strategy
- D . Objective
What is Six Sigma?
- A . Quality management method
- B . Process reference model
- C . Regulation
- D . Management framework
Through the Value Reference Model (VRM), the Strategic level is categorized into 3 processes.
What are they?
- A . Operating processes and Management & Support processes
- B . Define, Measure, Analyze, Improve, and Control
- C . Plan, Source, Make, Deliver, and Return
- D . Plan, Govern, and Execute
Which domain is addressed by the Sarbanes-Oxley act?
- A . Healthcare
- B . Automotive
- C . Government
- D . Finance
What is the break-even point?
- A . A special item on a Balanced Score Card (BSC)
- B . The point at which production costs are equal to the sales revenues
- C . The point at which a company becomes insolvent
- D . The point at which variable costs overtakes the overhead costs
Which statement describes a process goal for the Pizza delivery process?
- A . Suppliers components are not received on weekend.
- B . Customers orders will be delivered within 30 minutes.
- C . Customers payment methods accepted are cash and credit card.
- D . Delivery drivers are under the responsibility of local management.
Which of the following diagrams displays an unfolded sub-process, also known as an inline hierarchical model?
- A . Option A
- B . Option B
- C . Option D
- D . Option C
Which element represents an inclusive gateway in BPMN?
- A . Option A
- B . Option B
- C . Option C
- D . Option D
Which one is a collection of best practices for IT management and controlling?
- A . SCOR
- B . Six Sigma
- C . COBIT
- D . TPS
Measures focus on revenue growth, cash flow, and profitability.
Which perspective of the BSC does it refer to?
- A . Strategic perspective
- B . Financial perspective
- C . Internal Business process perspective
- D . Market share perspective
What is a value chain?
- A . It includes inbound logistics, operations, outbound logistics, marketing and sales, service, firm infrastructure, human resources management, and technology.
- B . It creates value to the market by considering demographic, technological, economic, and political factors.
- C . It is a chain of actions that measure the increasing value of an economic good being manufactured.
- D . It describes the performance of a set of company shares. Common examples of value chains are Dow Jones and DAX.
The Just-in-Time production belongs to which method?
- A . Six Sigma
- B . TPS
- C . COBIT
- D . ISO 9000 ff
Which are elements of an effective marketing strategy?
- A . Initiation, planning, executing, controlling, closing
- B . Market segmentation, strategy development, market research, pricing, placement, and value chain
- C . Inbound logistics, outbound logistics, marketing and sales, service
- D . Potential competitors, suppliers, consumers, substitute products, and rivalry among competitors
Which Process fragment is not BPMN compliant?
A)
B)
C)
- A . Option A
- B . Option B
- C . Option C
A car rental company plans to open new branches in other countries.
Which BMM element must be used to describe that statement?
- A . Goal
- B . Mission
- C . Strategy
- D . Vision
Which are the main management skills?
- A . Communication, research, and pricing
- B . Planning, executing, and closing
- C . Goal-setting, planning, and controlling
- D . Analyzing, calculating, and facility managing
What is the main goal of the business function “Finance”?
- A . To manage financial instruments in order to keep the competitors breathless
- B . To ensure that the company has enough money it needs to keep the business running
- C . To be informed where the money comes from and where it goes to
- D . To decide on expenses, be responsible for mismanagement and collect bonuses
Which BPMN element represents a data object?
- A . Option C
- B . Option A
- C . Option B
- D . Option D
Which of the following statements refers to a requirement in ISO 9001?
- A . Creating a plan for change
- B . Facilitating continual improvement
- C . Reducing the development cycle
- D . Respecting people
Which notation represents a text annotation?
- A . Option A
- B . Option B
- C . Option C
- D . Option D
The process category Manage information technology is part of which process type in the APQC PCF?
- A . Operating processes
- B . Business processes
- C . Management and support processes
- D . Infrastructure processes
Organization’s process improvement activities are sponsored by executive management.
What is the role of this "sponsor"?
- A . Providing the long-term commitment, funding, resources, and direction for an effort
- B . Ensuring that the strategic orientation is aligned with the operational plan
- C . Providing the knowledge and the expertise to apply the BPMM concept
- D . Collecting all the needed data to define a performance trend
Value Chain is the definition of an end-to-end process …
- A . … from product conception to product delivery to customers.
- B . … reflecting the chaining of the handoff activities from the core functions or departments.
- C . … encompassing all activities integrated to the organization IT applications and systems.
- D . … excluding exception handling activities judged to be less valuable to the organization.
Pizza Co. hired Trisotech to design a new "Customer Order Taking" process. The first activity of the BPM consultant should be to…
- A . Understand the objectives of the sponsor.
- B . Collect the performance data of the actual process.
- C . Ensure that IT will not influence the initiative.
- D . Build and submit a project plan.
The Pizza Company hired Consultancy Firm X to design a new ‘Customer Order Taking’ process.
The first activity of the BPM consultant should be to:
- A . Collect the performance data of the actual process
- B . Ensure that IT will not influence the initiative
- C . Build and submit a project plan
- D . Understand the objectives of the sponsor
The Pizza Co. controller is evaluating different scenarios. He uses a technique consisting of presenting these possible alternatives and potential outcome for each one of them.
Which method generally used in such analysis, is described above?
- A . Return on Investment
- B . Break-even Analysis
- C . Decision Tree
- D . Controlling to Plan
What is the essential prerequisite to compliance?
- A . Policies
- B . Rules
- C . Standards
- D . Regulations
What properly describes a representation of a business process?
- A . The organization weaknesses.
- B . The organization competitive advantages.
- C . How the organization performs its business.
- D . How participants are measured and rewarded based on their performance.
Which diagram describes the interrupt of task “A,” if message “M” arrives and starts task “C” next?
- A . Option A
- B . Option B
- C . Option C
- D . Option D
An oil company is drilling exploratory oil wells in Uruguay to replenish their reserves.
Modeled in BMM, what is the role of their Strategy "Drill for oil in Uruguay" with respect to the Goal "Replenish reserves"?
- A . It is part of the goal
- B . It implements the goal
- C . It channels efforts toward the goal
- D . It is a component of the plan for the goal
Which type of connecting objects can connect elements of two different lanes in the same pool?
- A . Sequence flow
- B . Association
- C . Message flow
- D . Group
Basel II provides recommendations for which domain?
- A . Manufacturing
- B . Healthcare
- C . Banking & Finance
- D . Information Technology (IT)
Which type of Governance refers to a descriptive term, referring to concrete cooperative problem-solving arrangements?
- A . Global Governance
- B . Corporate Governance
- C . Project Governance
- D . Information Technology Governance
Which business function is a support function?
- A . Sales
- B . Human resources
- C . Accounting
- D . Project management