NXY, Inc. buys high-quality fragile products from a supplier. Numerous shipments from this supplier have arrived with dents on the packages, resulting in damaged products. Given this situation, which of the following is the FIRST course of action WXY should take?

NXY, Inc. buys high-quality fragile products from a supplier. Numerous shipments from this supplier have arrived with dents on the packages, resulting in damaged products. Given this situation, which of the following is the FIRST course of action WXY should take?
A . Contact the freight forwarder and inquire as to why such damages are occurring so frequently
B . Verify that the Incoterms® 2010 rule being used ensures that the responsibility is not on the supplier’s side
C . Modify the product design in order to avoid damages during transit
D . Send the supplier pictures of the damaged packages and request improvements

View Answer

Answer: D

Explanation:

The first course of action is to send pictures of the damaged packages to the supplier and request improvements. This step helps establish clear communication regarding the problem and provides visual evidence that can lead to corrective actions by the supplier. It’s important to address quality issues directly with the supplier to ensure packaging meets the necessary standards.

Reference: Supply chain management principles highlight the importance of supplier communication and collaboration in resolving quality issues.