Net Promoter Score (NPS), first response time, mean time to resolution, customer experience score, cost per ticket are examples of KPIs to which type of value streams?

Net Promoter Score (NPS), first response time, mean time to resolution, customer experience score, cost per ticket are examples of KPIs to which type of value streams?
A . A web service for attracting and retaining users
B. Support Value Stream for products or services
C. Professional services delivery Value Stream
D. Online membership Value Stream
E. Software or hardware development Value Stream
F. Product Value Stream

View Answer

Answer: B

Explanation:

https://www.scaledagileframework.com/value-streams/