NCCT NCMA National Certified Medical Assistant Online Training
NCCT NCMA Online Training
The questions for NCMA were last updated at Nov 23,2024.
- Exam Code: NCMA
- Exam Name: National Certified Medical Assistant
- Certification Provider: NCCT
- Latest update: Nov 23,2024
Question #41
What does “respondeat superior” mean in law?
- A . An employer can be held responsible for employee actions
- B . Employers are not responsible for employee actions
- C . Only employers are responsible for employee actions
- D . Employees are the only ones responsible for their actions
Correct Answer: A
A
Explanation:
Respondeat superior translates as “let the master answer” and means that an employer can be held responsible for an employee’s actions, provided those actions come under the heading of their employment, for example a clinic may be held accountable for a medical practitioner’s negligence.
However, this does not mean that employees will necessarily escape sanction for malpractice or negligence: both employer and employee can be sanctioned.
A
Explanation:
Respondeat superior translates as “let the master answer” and means that an employer can be held responsible for an employee’s actions, provided those actions come under the heading of their employment, for example a clinic may be held accountable for a medical practitioner’s negligence.
However, this does not mean that employees will necessarily escape sanction for malpractice or negligence: both employer and employee can be sanctioned.
Question #42
Which of these would be best placed under the heading of “medical etiquette”?
- A . The way you talk to a patient
- B . The way you decide on a patient’s treatment
- C . Obeying the law regarding patient confidentiality
- D . The way a patient’s medical fees are calculated
Correct Answer: A
A
Explanation:
Medical etiquette refers to what is regarded as socially acceptable behavior for medical practitioners. Examples might be how a patient is spoken to, the body language employed by a medical practitioner etc. Medical etiquette is not as binding as, and is separate from, medical ethics and law, but it is still regarded as a very important part of being a medical practitioner.
A
Explanation:
Medical etiquette refers to what is regarded as socially acceptable behavior for medical practitioners. Examples might be how a patient is spoken to, the body language employed by a medical practitioner etc. Medical etiquette is not as binding as, and is separate from, medical ethics and law, but it is still regarded as a very important part of being a medical practitioner.
Question #43
What is the best way to answer a telephone in a medical office?
- A . With the name of the office
- B . With your name
- C . With the name of the office and your name
- D . With “Hello”
Correct Answer: C
C
Explanation:
When answering a telephone in a formal situation, give both the name of the office/institution and your name: “Smith Clinic, Jane Doe speaking, how can I help?” This lets the caller know they have reached the right place and creates a human relationship between you.
C
Explanation:
When answering a telephone in a formal situation, give both the name of the office/institution and your name: “Smith Clinic, Jane Doe speaking, how can I help?” This lets the caller know they have reached the right place and creates a human relationship between you.
Question #44
New information for the patient database should ideally be added __________.
- A . At the end of the working day
- B . At the end of the working week
- C . Immediately
- D . When no patients are in the office
Correct Answer: C
C
Explanation:
To eliminate errors and omissions, whenever possible new data should be added as it is provided by the patient or other entity. This minimizes the chance of the data being lost or forgotten. If it is not possible immediately to update the database, there should be a procedure in place for safe recording of data manually until the database can be updated.
C
Explanation:
To eliminate errors and omissions, whenever possible new data should be added as it is provided by the patient or other entity. This minimizes the chance of the data being lost or forgotten. If it is not possible immediately to update the database, there should be a procedure in place for safe recording of data manually until the database can be updated.
Question #45
What is a "tickler" system used for?
- A . To interrogate the patient database
- B . To alert staff to database errors
- C . To organize patient billing
- D . To remind patients of appointments
Correct Answer: D
D
Explanation:
"Tickler" systems send out automatic appointment reminders to patients, either through automatically issued letters, emails, SMS or automated telephone calls. There will be a default setting for when and how often these will be sent out, but you should be aware of any patients who for some reason may need more frequent or more personal reminders.
D
Explanation:
"Tickler" systems send out automatic appointment reminders to patients, either through automatically issued letters, emails, SMS or automated telephone calls. There will be a default setting for when and how often these will be sent out, but you should be aware of any patients who for some reason may need more frequent or more personal reminders.
Question #46
Who has ownership of a patient’s medical records?
- A . The care provider
- B . The insurance company
- C . The patient
- D . The state medical board
Correct Answer: A
A
Explanation:
Although all the other entities may request copies of the patient’s medical records, they have been created by the care provider (i.e. a medical office, hospital etc.) and remain their property. This means that a care provider is entitled to levy a reasonable charge for the provision of copies of the records.
A
Explanation:
Although all the other entities may request copies of the patient’s medical records, they have been created by the care provider (i.e. a medical office, hospital etc.) and remain their property. This means that a care provider is entitled to levy a reasonable charge for the provision of copies of the records.
Question #47
A patient release is required if you are sending the patient’s medical records to another party using __________ method.
- A . Registered mail
- B . Fax
- C . Motorcycle courier
- D . Hand delivery
Correct Answer: B
B
Explanation:
Fax machines are not regarded as a secure method of communication as misdialing can result in the fax going to unintended recipients; also fax machines are often in public areas and not continually monitored. For this reason you must obtain a patient’s permission if you wish to send their records by fax.
B
Explanation:
Fax machines are not regarded as a secure method of communication as misdialing can result in the fax going to unintended recipients; also fax machines are often in public areas and not continually monitored. For this reason you must obtain a patient’s permission if you wish to send their records by fax.
Question #48
What are MSDS?
- A . Medical student discharge sheets
- B . Material safety data sheets
- C . Medical staff duty sheets
- D . Maintenance staff duty sheets
Correct Answer: B
B
Explanation:
Material Safety Data Sheets (MSDS) should be kept for all material supplies in a medical office (e.g. biohazardous materials, radioactive materials). They should be regularly updated to show that correct safety procedures are being followed.
B
Explanation:
Material Safety Data Sheets (MSDS) should be kept for all material supplies in a medical office (e.g. biohazardous materials, radioactive materials). They should be regularly updated to show that correct safety procedures are being followed.
Question #49
When making up invoices for insurance companies, ICD numbers should be used.
What does ICD mean?
- A . International classification of diseases
- B . Insurance company demands
- C . Internal cash disbursement
- D . Integral charge document
Correct Answer: A
A
Explanation:
It should always be made clear when billing insurance companies exactly what condition has been treated. The ICD numbers cover all conditions; if unsure of exactly what condition has been treated, consult with the treating physician.
A
Explanation:
It should always be made clear when billing insurance companies exactly what condition has been treated. The ICD numbers cover all conditions; if unsure of exactly what condition has been treated, consult with the treating physician.
Question #50
What does asepsis mean?
- A . Sterile
- B . Free of disease causing agents
- C . Visually clean
- D . All of the above
Correct Answer: B
B
Explanation:
The ideal situation in a medical environment is for it to be sterile, but in practice this is virtually impossible to achieve, as even healthy people carry bacteria with them. Therefore the aim of cleaning procedures in hospitals is to achieve asepsis (which is also used as a term for the procedures), which means there are no disease causing agents present. Medical asepsis such as would be used on a ward aims to reduce the number of disease-causing organisms, whereas surgical asepsis as used in theatre aims to eliminate them.
B
Explanation:
The ideal situation in a medical environment is for it to be sterile, but in practice this is virtually impossible to achieve, as even healthy people carry bacteria with them. Therefore the aim of cleaning procedures in hospitals is to achieve asepsis (which is also used as a term for the procedures), which means there are no disease causing agents present. Medical asepsis such as would be used on a ward aims to reduce the number of disease-causing organisms, whereas surgical asepsis as used in theatre aims to eliminate them.
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