NAHQ CPHQ NAHQ Certified Professional in Healthcare Quality Online Training
NAHQ CPHQ Online Training
The questions for CPHQ were last updated at Mar 06,2025.
- Exam Code: CPHQ
- Exam Name: NAHQ Certified Professional in Healthcare Quality
- Certification Provider: NAHQ
- Latest update: Mar 06,2025
Stratification is the separation and classification of data into reasonably homogenous categories. It allows understanding of differences in the data caused by all of the following EXCEPT:
- A . Day of the week
- B . Time of the day
- C . Type of order
- D . Area of facility
“A quality improvement team is interested in determining the percentage of medication orders that are delivered to nurses’ stations within one hour of the order’s receipt in the pharmacy. Before collecting data on this question, the team should determine whether it believes that this percentage could differ by floor, time of day, day of week, type of medication ordered, pharmacist on duty, or volume of orders received. If the team believes that one or more of these factors will influence the outcome, it should take steps to ensure that it collects the data relevant to these factors each time the pharmacy receives an order.”
This example explains:
- A . How stratification could be applied to pharmacy
- B . Is there any need to sample the data
- C . Targets and goals of measurement
- D . Confidentiality issues in measurement
Sampling is a key that healthcare professionals need to develop. If a process does not generate a lot of data, you probably will analyze all the occurrences of an event and not need to consider sampling.
Sampling usually is not required when the measure is:
- A . A percentage
- B . A rate
- C . A step by step process
- D . A strata
_______________ is based on a simple principle-statistical probability. In other words, within a known population of size n, there will be a fixed probability of selecting any single element.
- A . Probability sampling
- B . Random sampling
- C . Systematic sampling
- D . Non-probability sampling
If you decided to interview ten patients in your emergency room on a given day and drew conclusions about your emergency services from these people. You have taken limited data and made a huge jump in logic.
This jump is known as:
- A . Stereotyping
- B . Over-generalization
- C . Ecological fallacy
- D . Quota sampling
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
- A . Contribute to implement and development of the enterprise
- B . Respect human relations and build a workshop offering job satisfaction
- C . Deploy human capabilities fully and draw out finite potential
- D . Both A and B
Basically an operational definition is a description in quantifiable terms, of what to measure and the specific steps needed to measure it constantly.
A good operational definition:
- A . Gives communicable meaning to a concept or an idea
- B . Is no doubt clear but somewhat ambiguous
- C . Is a decision-making criteria
- D . Enables consistently in data collection
Using the same operational definition becomes even more critical if you are trying to compare several hospitals or clinics in a system. When national hospitals are made, the operational definition challenge becomes extremely complex. All good measurements begin and end with_____________.
- A . An objective and an outcome respectively
- B . A vision
- C . An operational definition
- D . A milestone
The problem with using readily available, convenient data is that the data usually do a poor job of answering the questions necessary to access performance. Ten years ago this “good enough” approach to data collection might have been acceptable. Today, however, because of the increasing demand to demonstrate effectiveness of care and efficiency of healthcare processes, this mind set is not acceptable. Performance quality and excellence do not occur because organizations do what they have always done or what is convenient.
Most healthcare observers agree that:
- A . Specific measures should not be used in data collection
- B . Industry does not need perpetuation of status quo
- C . Quality improvement efforts definitely end up with a positive result
- D . Once you have resolved the issues, the data collection should go smoothly
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well designed data collection strategy should address different analytical questions.
Which of the following is/are the part of planning section for data collection?
- A . Will the data add value to your quality improvement efforts?
- B . How often and for how long will you collect the data?
- C . Will collecting these data have negative effects on patients or employees?
- D . Do you have target and goals for the measures?