NAHQ CPHQ NAHQ Certified Professional in Healthcare Quality Online Training
NAHQ CPHQ Online Training
The questions for CPHQ were last updated at Jan 06,2025.
- Exam Code: CPHQ
- Exam Name: NAHQ Certified Professional in Healthcare Quality
- Certification Provider: NAHQ
- Latest update: Jan 06,2025
Which of the following process can be judged as having highest quality of care?
- A . Successful completion of a surgical operation
- B . Successful completion of a surgical operation and a good recovery
- C . Successful completion of a surgical operation, a good recovery and ascertaining that the operation was indicated
- D . Successful completion of a surgical operation, a good recovery and ascertaining that the operation was not indicated
The concept of cost-effectiveness in Healthcare delivery means:
- A . A proportionately justified improvement in health status of patient is obtained comparing to the cost incurred.
- B . Little improvement in Health status of patient is obtained at a very high cost
- C . Little improvement in Health status of patient is obtained at a very low cost
- D . Great improvement in Health status of patient is obtained at a very low cost
Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of different departments in a unit.
What is the role of Interpersonal relationships in Healthcare delivery systems?
- A . Promotion of cordial relationships
- B . Clinicians who relate well to their patients are more likely to elicit a more complete and accurate
history from their patients - C . It relates to Medical Ethics
- D . None of the above
IHI has designed a model to support its breakthrough collaborative series.
A key component of the collaborative model is the ability of participants to work with other organizations to discuss:
- A . Different problems
- B . Lessons learned
- C . Barriers to improvement
- D . Both B and C
Employees involved in quality circles are encouraged to develop ideas for improvement or request management efforts to propose solutions for adoption.
The aims of the quality circle activities are all of the following EXCEPT:
- A . Contribute to the improvement and development of the enterprise
- B . Respect human relations and build a workshop offering job satisfaction
- C . Deploy human capabilities fully and draw out infinite potential
- D . Avoid sharing o optional measures
During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a tradition of autonomy, and hierarchical authority structures, overcoming the “daunting barrier to creating the habits and beliefs of common purpose, teamwork and individual accountability” necessary for spread and sustainability will require:
- A . Continual focus
- B . Commitment
- C . Focus to maintain benchmark levels
- D . Right time
The increased focus on and mandate for healthcare data place healthcare providers in a different situation than they have known in the past. Providers document such things and, unfortunately, many providers struggle to address the measurement mandate proactively, which leads organizations to assume a defensive posture when external organizations release the data.
Which of the following ways show/s the responses of provider in such cases?
- A . The data are old (typically one or two years) and do not reflect our current performance
- B . The data are not stratified and do not represent appropriate comparisons.
- C . Our patients are siertan those at the other hospitals in our comparison group (i.e., no risk adjustments were made to the data).
- D . We can move in a better way without doing competition with others
A more proactive posture would be to develop an organization-wide approach to quality measurement that meets both internal and external demands.
This approach is:
- A . A task that should be completed at once
- B . A task that should be done in chunks of improvement process
- C . Not a task that can be completed once, rather a journey that has many potential pitfalls and detours
- D . A task that should be completed through a series of related activities
This example shows the relationship between:
- A . A concept and specific measures
- B . Specific indicator and milestone
- C . Specific measures and specific indicators
- D . Effectiveness and concept
In healthcare, many terms call for more precise operational definitions that how do an organization define the terms such as:
- A . Qui turnaround time
- B . An accurate environmental compliance
- C . A patient fall (a partial fall, a fall with injuries, or an assisted fall)
- D . Surgical end time
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