NAHQ CPHQ NAHQ Certified Professional in Healthcare Quality Online Training
NAHQ CPHQ Online Training
The questions for CPHQ were last updated at Jan 06,2025.
- Exam Code: CPHQ
- Exam Name: NAHQ Certified Professional in Healthcare Quality
- Certification Provider: NAHQ
- Latest update: Jan 06,2025
The American Society for Quality has formed six categories of quality tools.
Which of the following is NOT out of those categories?
- A . Cause Analysis
- B . Evaluation and decision making
- C . Process analysis
- D . Idea adoption
A Japanese tool called 5S (each step starts with letter “S”) is a systematic program that helps workers take control of their workspace so that it actually works for them (and their customers) instead of being a neutral or, as is quite common, competing factor.
Which of the following is/are NOT out of these five 5S?
- A . Seiton
- B . Seiso
- C . Shitsake
- D . Seiku
Within any unit, organization, or system, there will be barriers to spread and adoption (e.g., organizational culture, communication, leadership support).
However, failure to transfer knowledge effectively may result in:
- A . Unnecessary waste
- B . Inconsistency
- C . organizational persistence
- D . Benchmarks
Rapid cycle testing is designed to reduce the cycle time of new process implementation from months to days.
To prevent unnecessary delays in testing or implementation, teams or units using rapid cycle testing must remain focused on the testing of solutions and avoid:
- A . Over-analysis
- B . Multiple PDSA cycles
- C . Buy-in
- D . Focused testing
Organizational size affects the ability to disseminate best practices
- A . True
- B . False
- C . Difficult to decide
- D . It depends on situation
A social service department regularly monitors the number of inappropriate referrals, the timeliness of discharge planning, and the number of days of discharge delays.
What additional monitor should be added to evaluate the appropriateness of social service interventions?
- A . Inadequacy of documentation in progress notes
- B . Attainment of social service goals
- C . Timeliness of referrals to social services
- D . Number of social service referrals from nursing
The primary purpose of a management information system is to:
- A . Provide data for quality assessment.
- B . Computerize operations for greater effectiveness.
- C . Guarantee better coordination of organizational change.
- D . Provide information that facilitates management decisions.
One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:
- A . Stresses peer review, while QA focuses on the customer.
- B . Focuses on the individual, while QA focuses on the process.
- C . Stresses management by objective, while QA stresses team management.
- D . Focuses on the process, while QA focuses on individual Performance
Which of the following processes is most cost-effective in preventing unnecessary resource consumption in the hospital?
- A . Effective preadmission screening
- B . Accurate DRG assignment at admission
- C . Second opinions for all surgeries
- D . Preadmission insurance benefit denials
The primary benefit of adopting a countrywide or global uniform set of discharge data is to:
- A . Facilitate computerization of data.
- B . Validate data being collected from other sources.
- C . Facilitate collection of comparable health information.
- D . Assist medical records personnel in collecting internal data.
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