NAHQ CPHQ NAHQ Certified Professional in Healthcare Quality Online Training
NAHQ CPHQ Online Training
The questions for CPHQ were last updated at Dec 31,2024.
- Exam Code: CPHQ
- Exam Name: NAHQ Certified Professional in Healthcare Quality
- Certification Provider: NAHQ
- Latest update: Dec 31,2024
_________________ refers to the “degree to which individuals and groups are able to obtain needed services.”
- A . Responsiveness to patient preferences
- B . Amenities
- C . Equity
- D . Access
In earlier formulations, responsiveness to patients’ preferences was just one of the factors seen as determining the quality of patient clinician interpersonal relationship. But, now it is translated into many factors.
Which of the following is out of such factors?
- A . Respect for patients’ values
- B . Respect for patients’ preferences
- C . Respect for patients’ expressed needs
- D . Respect for Respect for patient’s convenience
Efficiency refers how well resources are used in achieving a given result. Efficiency whenever the resources used to produce a given output are _____________.
- A . Reduces, reduced
- B . Increases, increased
- C . Improves, reduced
- D . It is truly situation dependent
In general, as the amounts spent on providing services for a particular condition grow, diminishing returns set in meaning that each unit of expenditure yield ever-smaller benefits until a point where ________________.
- A . No additional benefits accrue from adding more care
- B . Additional benefits are too small to justify the added costs
- C . There is displacement of more useful care
- D . perfection is within the reach of all individuals
“Quality is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.”
This is the definition of Quality care often quoted by:
- A . IOM
- B . IHI
- C . HQCB
- D . OCHP
“Likelihood of desired health outcomes” corresponds to clinicians’ view that, with respect to outcomes, there are only probabilities, not certainties, owing to factors-such as patients’ genetically determined physiological reliance-that influence:
- A . The primary concerns of patients
- B . Outcomes of care and yet are beyond clinicians’ control
- C . Outcomes of care and now are within clinicians’ control
- D . High cost interventions
In fact, because patients’ satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.
- A . Their reactions to interpersonal and amenity aspect of care
- B . Patients recognize that they do not possess the wherewithal to evaluate all technical elements of care
- C . Every patient has definite preference in every clinical situation
- D . Their likelihood of desires outcomes
Payers are more likely to embrace the optimization definition of care which can put them at odds with:
- A . Clinicians
- B . Health administrators
- C . Physicians
- D . Both A & B
The manager’s perspective on quality differs markedly from that of clinicians and patients on:
- A . Efficiency, effectiveness and access
- B . Efficiency, cost effectiveness and equity
- C . Responsiveness to patient preferences
- D . Equity, access and technical performance
Strong disagreement do arise, among the five parties’ definitions (i.e. the clinician’s, the patient’s the payers, the manager’s and the society’s), even outside the realm of cost effectiveness.
Conflicts typically arise when:
- A . Practitioners who are highly skilled in trauma and other emergency care
- B . Each group emphasizes a particular aspect of care
- C . One party holds that a particular practitioner or clinic is a high quality provider by virtue of having high ratings on single aspect of care
- D . The facility receives top marks from a team of expert clinicians whose primary focus is on technical performance
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