n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a. Available Choices (select all choices that are correct)

n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a. Available Choices (select all choices that are correct)
A . change stage step to allow the employee to route to the manager
B . step that routes to the manager
C . stage to route requests to the manager
D . process that routes to the manager

View Answer

Answer: B

Explanation:

To meet this requirement, you can design a case with a step that routes to the manager. A step is an action that users or systems perform to advance a case toward resolution. You can configure a step to route to a specific user or group of users based on their role, skill, availability, or reporting structure.

Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-steps-case-life-cycle