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Which tool should you use for each requirement?
HOTSPOT You are a Dynamics 365 Customer Service administrator. You need to configure the following automation for the sales team: * Send an email when the status changes on an Opportunity. * Text the sales manager when an Opportunity is created. * Create a Wunderlist task when an Opportunity is...
What should you do first?
Topic 1, Alpine SKi House Case Study Background Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able...
Which permissions must you set?
DRAG DROP You need to set up webpage permissions. Which permissions must you set? To answer, move the appropriate permissions to the correct page. You may use each permission once, more than once, or not at all. You may need to move the split bar between panes or scroll to...
Where should you configure app permissions?
You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Where should you configure app permissions?A . Security RolesB . Manage RolesC...
What should you use?
You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior...
Which technologies should you use?
HOTSPOT You need to design the guest check-in solution. Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Canvas app, Power Apps mobile app https://docs.microsoft.com/en-us/power-apps/maker/canvas-apps/offline-apps
Does the solution meet the goal?
On a Contact record, a user creates a Note record that contains the word running. One week later, the user reports that they cannot find the Contact record associated with the Note record. You need to find the Note record. Solution: Use Categorized Search to search for the word run....
What should you do?
HOTSPOT A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay. You need to determine how to design the chat solution to answer those questions. What should you do? To answer, select the appropriate...
Which actions can you perform?
HOTSPOT The business team provides the following list of features that they would like you to implement: • Group by or sort columns in the current view. • Configure a business rule to show an error message. • Edit values in calculated fields. • Edit the Address composite field. •...
You set up a new instance of Dynamics 365 for Customer Service
HOTSPOT You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation:
