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Which actions should you perform?
HOTSPOT You are a Dynamics 365 Customer Engagement administrator. You create a new solution in Dynamics 365. You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps. Which actions should you perform? To answer, select the appropriate options in...
Which solutions should you use?
HOTSPOT You need to design the resort portal's email registration process. Which solutions should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer:
Which two components should you add?
You need to add the missing components to the Verification Process Automation solution. Which two components should you add? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.A . Service Request statuscode fieldB . Dataverse connection referenceC . Qualification statuscode fieldD . On-premises data...
How can you use duplicate detection rules to achieve this goal?
HOTSPOT You manage the Dynamics 365 environment for a company. You need to ensure that there are no leads for a customer before you create a new opportunity for the customer. How can you use duplicate detection rules to achieve this goal? To answer, select the appropriate options in the...
How should you configure the system?
HOTSPOT You need to resolve the issue reported by substitute employees after they are assigned service requests. How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Box 1: Service Request 1: N...
Which three actions should you perform in sequence?
DRAG DROP You create a report by using Power Bl Desktop and publish the report to the Power Bl service. You enable Power Bl visualization embedding in a model-driven app. You need to configure the model-driven app to display a Power Bi tile Which three actions should you perform in...
Which metrics should you use?
DRAG DROP A company creates a Power Virtual Agents chatbot. You need to determine when live agents are engaged to provide support. Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all....
Which form types should you create?
DRAG DROP You are a Dynamics 365 Customer Service help desk administrator. Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types: Which form types should you create? To answer, drag...
You set up a new instance of Dynamics 365 for Customer Service
HOTSPOT You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation:
Which features should you use?
DRAG DROP You are designing a chatbot for a sports outlet. You need to complete the chatbot. Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag...
