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Which metrics should you use?
DRAG DROP A company creates a Power Virtual Agents chatbot. You need to determine when live agents are engaged to provide support. Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all....
Which form types should you create?
DRAG DROP You are a Dynamics 365 Customer Service help desk administrator. Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types: Which form types should you create? To answer, drag...
You set up a new instance of Dynamics 365 for Customer Service
HOTSPOT You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation:
Which features should you use?
DRAG DROP You are designing a chatbot for a sports outlet. You need to complete the chatbot. Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag...
Which three components must you install and configure on user's devices?
You plan to create user interface (Ul) flows to automate several web-based business processes that you currently perform manually. You need to ensure that users can create and run web Ul flows. Which three components must you install and configure on user's devices? Each correct answer presents part of the...
Which component should you use?
HOTSPOT You need to design the FAQ solution to handle unknown responses. Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
Which event should you handle?
You are creating a canvas app. A user will click a button on each screen of a Power Apps app to proceed to the next screen. You need to implement an action that selects the next screen that the user sees. Which event should you handle?A . OnLoadB . OnCheckC...
How should you set up the expression for the filter?
HOTSPOT You need to create a filter for the Underage Prospects view. How should you set up the expression for the filter? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer:
You need to embed the check-in solution into the communication solution. To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point
HOTSPOT You need to embed the check-in solution into the communication solution. To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Box 1: Power Apps Web Studio Scenario: The check-in solution must continue to function if there are...
Which event should you handle?
You are creating a canvas app. A user will click a button on each screen of a Power Apps app to proceed to the next screen. You need to implement an action that selects the next screen that the user sees. Which event should you handle?A . OnLoadB . OnCheckC...
