You set up a new instance of Dynamics 365 for Customer Service

HOTSPOT You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation:

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What should you use?

HOTSPOT You need to configure a Power Automate flow to send the email with the results to the client. What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Box 1: Set Table to Qualification...

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What should you do?

The sales manager receives a list of leads from a partner company monthly. The field names that are provided do not match the fields in Dynamics 365. A data map does not exist. You need to import the leads without changing the data from the partner company. What should you...

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What should you implement?

HOTSPOT You are designing a canvas app that connects to Common Data Service. You need to configure the app to meet the requirements and ensure that the canvas app is available offline. What should you implement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection...

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Which actions should the salesperson perform?

DRAG DROP You are a Dynamics 365 Customer Service developer. A salesperson creates a chart. You need to ensure that the chart is available to all users on the team. Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be...

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What should you use?

HOTSPOT You need to design and create the solution for gathering contact information from guests for marketing purposes. What should you use? To answer, select the appropriate options In the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer:

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Which scope should you use?

You are creating a business rule to implement new business logic. You must apply the business logic to a canvas app that has a single screen named Screen1. You need to configure the scope for the business rule. Which scope should you use?A . All FormsB . EntityC . Screen1D...

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Where should you configure app permissions?

You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Where should you configure app permissions?A . Security RolesB . Manage RolesC...

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Which event should you handle?

You are creating a canvas app. A user will click a button on each screen of a Power Apps app to proceed to the next screen. You need to implement an action that selects the next screen that the user sees. Which event should you handle?A . OnLoadB . OnCheckC...

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Which actions should you perform?

HOTSPOT You are a Dynamics 365 Customer Engagement administrator. You create a new solution in Dynamics 365. You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps. Which actions should you perform? To answer, select the appropriate options in...

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