MB2-718

You install Microsoft Dynamics 365. Which three knowledge base article templates are available? Each correct answer presents a complete solution.A . Solution to a ProblemB . Standard KB ArticleC . Case EscalationD . Coverage DatesE . ProcedureView AnswerAnswer: B,D,E

Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys. What should you do?A . Modify Voice of the Customer survey themes.B . Configure system settings.C . Modify Microsoft Dynamics 365 themes.D...

You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? Each correct answer presents a complete solution.A . The debugger allows you to review data parameters from static log files.B . The debugger allows you to review real-time data parameters.C . The debugger allows you...

You manage a Microsoft Dynamics 365 deployment for Contoso, Ltd. You need to provide users the URL to their Microsoft Dynamics 365 Online interactive service hub. What is the URL format for the Microsoft Dynamics 365 Online interactive service hub?A . https://www.microsoht.com/en-US/crynamics/crm-custo-customer-center/interactive-service-hubuser-s-guide.aspx#bkmkAccessB . https://contoso.crm.dynamics.com/XRMServices/2011/Discovery.svcC . https://contoso.crm.dynamics.com/engagementhub.aspxD . https://contoso.crm.dynamics.com/main.aspxView AnswerAnswer: D

You are a customer service agent that uses Unified Service Desk (USO). You search for a customer. You select a customer record from the search results and open the customer record. How many sessions are created?A . 0B . 1C . 2D . 3View AnswerAnswer: D

You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record?A . only active entitlements associated with the case customerB . all active entitlements associated with...

You create a service-level agreement (SLA). For which two of the following key performance indicators (KPls) can you create actions? Each correct answer presents a complete solution.A . Escalate ByB . Resolve ByC . First Response ByD . Close ByView AnswerAnswer: A

You need to install and configure the Unified Service Desk (USO) client What should you do?A . Import the USO client as a solution.B . You must manually install the client.C . Deploy the USO client from the Microsoft Dynamics 365 server.D . Enable the USO client from System Settings.View...

You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?A . 30B . 40C . 100D . 250View AnswerAnswer: A

You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email. Which of the following statements is true?A . 75 percent of cases created by the customer must be created by using email. Remaining...