MB2-718

You have a Microsoft Dynamics 365 environment You implement Field Service. A user named User1 is creating an agreement User1 attempts to set the agreement booking dates and agreement invoice dates but reports that the options are disabled. You need to resolve the issue. What should you do?A . In...

You use the automatic creation and update rule feature to create case records automatically. Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.A . social activityB . mailbox alertC . survey activityD . auto postE . booking alertView AnswerAnswer: A,C

You pick a case from a queue. You determine that you cannot resolve the case, and plan to release the case back to the queue. What effect does releasing the case to the queue have on record ownership?A . Ownership remains unchanged.B . Ownership is assigned based on the current...

A user named User1 creates a knowledge base article. No other action has been taken. User1 must modify the article. You need to direct User1 to the view where the article is displayed. To which view should you direct User1?A . Scheduled ArticlesB . Unapproved ArticlesC . Draft ArticlesD ....

You are creating an interactive service hub dashboard. You need to control the display color for data embedded in the chart Which two field types should you configure? Each correct answer presents a complete solution.A . Floating Point NumberB . Two OptionsC . DecimalD . CurrencyE . Option SetView AnswerAnswer:...

Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.A . Standard SLAs record failure time on the entity record itself.B . You can create SLAs for entities other than the Case entity.C . You can only pause enhanced SLAs.D . You must...

Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.A . a case is created as the result of a record creation ruleB . a case was created before the routing rule was activatedC . a case...

You create a queue and assign it to a team. Which type of queue is created?A . PersonalB . SystemC . EscalationD . SharedView AnswerAnswer: D

Which two of the following are valid routing rule actions? Each correct answer presents part of the solution.A . Cancel CaseB . Send EmailC . Assign to User/TeamD . Route to QueueView AnswerAnswer: ,B,C

You are creating a new knowledge base article about a known product defect After publishing the article, you discover an inaccuracy. You need to correct the issue while maintaining a traceable history of what was published. What should you do?A . Use the update article option.B . Revert the article...