MB-910 V3

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?A . Analyze customer sentiment from multiple sources.B . Respond to and resolve customer issues by using social media.C . Use mixed reality...

You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?A . Turning leads into opportunitiesB . Tracking the asset history of a customerC . Resolving an open case of a customerD . Tracking service level agreementsView AnswerAnswer: A

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians’ qualifications professional licenses, and certifications. Which attribute should you use?A . SkillsB . RolesC . Rating valuesView AnswerAnswer: A Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency- models

HOTSPOT A service company is planning to implement a new system. You evaluate whether the company’s requirements can be met by using Dynamics 365 Field Service without customizations. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth...

An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer’s air conditioning system, a new case must be opened automatically. You need to recommend a solution for the company. What should you recommend?A . Field Service MobileB . Work ordersC . Connected Field...

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing. Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.A . Generate leads from LinkedIn.B . Create email templates for LinkedIn messages.C . Schedule and...

HOTSPOT A customer plans to use knowledge articles to share information as cases are resolved. For each of the following statement, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge- article

DRAG DROP A company uses Dynamics 365 Customer Service. You need to recommend solutions to help the company meet the following business requirements: Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages. Use context-specific knowledge articles to solve...

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales. You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?A . Project taskB . TaskC . EntitlementD . Work orderView AnswerAnswer:...

HOTSPOT You are a project manager for a company that uses Dynamics 365 Project Operations. You need to determine whether a specific resource has availability to work on a project. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection...