A company plans to implement Dynamics 365 Customer Voice

HOTSPOT A company plans to implement Dynamics 365 Customer Voice. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

September 22, 2024No CommentsREAD MORE +

Which export options should you recommend?

DRAG DROP A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data. You need to export data for each group of users. Which export options should you recommend? To answer, drag the appropriate export options to the correct user...

September 22, 2024No CommentsREAD MORE +

Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality?

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing. The company wants to ensure that they can implement key marketing features without requiring any customizations. Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of...

September 22, 2024No CommentsREAD MORE +

For what type of object should you define details?

HOTSPOT A company provides roadside assistance for disabled automobiles. The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly. For what type of object should you define details? To answer,...

September 21, 2024No CommentsREAD MORE +

What are two possible ways to achieve the goal?

Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.A . Close the quoteB . Generate a document by using a Microsoft Word template.C . Export...

September 20, 2024No CommentsREAD MORE +

Which two products are included in Microsoft Relationship Sales?

A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Dynamics...

September 19, 2024No CommentsREAD MORE +

What are two possible ways to achieve this goal?

You work for a job placement agency that uses Dynamics 365 Project Operations. A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client. What are two possible ways to achieve this goal? Each correct answer presents...

September 19, 2024No CommentsREAD MORE +

A company plans to implement Dynamics 365 Customer Service

DRAG DROP A company plans to implement Dynamics 365 Customer Service. Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses. You need to create a glossary for employees. Match each item to its definition. To answer, drag the appropriate definition from the...

September 19, 2024No CommentsREAD MORE +

Which status indicates that an entitlement must be renewed?

You manage a call center for a company that uses Dynamics 365 Customer Service. The call center’s customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year. You need to help the customer service manager make the changes. Which...

September 19, 2024No CommentsREAD MORE +

What should you recommend?

A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?A . Dynamics 356 Customer InsightsB . Dynamics 365 SalesC . Dynamics 365 MarketingD . Dynamics 365 Human ResourcesView AnswerAnswer: B Explanation: Reference:...

September 18, 2024No CommentsREAD MORE +