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What is a valid use case for Dynamics 365 Connected Customer Service?
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?A . Analyze customer sentiment from multiple sources.B . Respond to and resolve customer issues by using social media.C . Use mixed reality...
What should you recommend?
An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer’s air conditioning system, a new case must be opened automatically. You need to recommend a solution for the company. What should you recommend?A . Field Service MobileB . Work ordersC . Connected Field...
Which products should you use?
HOTSPOT A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday. The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA). You need to configure the system to...
Which functionality should you use?
DRAG DROP A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app. You need to correct a submitted time entry. Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or...
Which standard record type is used to create the forecast?
A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue. Which standard record type is used to create the forecast?A . AccountB . LeadC . QuoteD . OpportunityView AnswerAnswer: D Explanation:...
Which app should you recommend?
DRAG DROP A company is implementing Dynamics 365 Customer Service. The company wants to enable chat and SMS channels for customers. The company also wants to implement knowledge articles to support resolution of common issues. You need to recommend which apps the company should implement. Which app should you recommend?...
Which two Connected Field Service options can you use?
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer’s equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection...
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.A . Customer Voice surveyB . Customer Service HubC . Enterprise Asset ManagementD . Event managementView AnswerAnswer: AD Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
What should you use?
HOTSPOT A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell. You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to provide a replacement for...
Which features should you implement?
DRAG DROP A manufacturing company plans to implement Dynamics 365 Field Service. You need to determine which features are needed to meet the company’s requirements. Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or...
