- All Exams Instant Download
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes. You need to ensure that the cases that the...
Which account belongs to each piece of work order information?
DRAG DROP A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account. You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information. Which account...
How many variations of Dynamic Content it is possible to create
How many variations of Dynamic Content it is possible to createA . A-Z (25)B . A-C (3)C . 10D . A/B (2)View AnswerAnswer: A
Which two field service security roles will the new technician user need?
The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new...
Which five steps should you take in sequence to prepare data for optimization?
DRAG DROP To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities. The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up. Which five steps should you...
Which five steps should you take in sequence to prepare data for optimization?
DRAG DROP To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities. The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up. Which five steps should you...
Which five steps should you take in sequence to prepare data for optimization?
DRAG DROP To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities. The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up. Which five steps should you...
Does this meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer...
Which types are available for your use?
DRAG DROP Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed. You need to ensure that you only use the appropriate Resource types. Which types are available for your use? To...
How many variations of Dynamic Content it is possible to create
How many variations of Dynamic Content it is possible to createA . A-Z (25)B . A-C (3)C . 10D . A/B (2)View AnswerAnswer: A
