MB-240

As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes. You need to ensure that the cases that the...

You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months. How should you achieve the goal without scheduling the same requirements multiple...

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures. You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon...

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer...

DRAG DROP You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders. You need to create and configure Incident Types based on the provided scenarios. Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type...

DRAG DROP You are a Dynamics 365 for Field Service Dispatcher. You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00A . M during...

DRAG DROP You are a field service administrator for your company. You review the Field Service administrator guide to understand how the status fields can support your company’s business processes. Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer...